Commercial Operations Specialist

Role Purpose: (Why This Role Exists):

The Commercial Operations Specialist is responsible for ensuring the accuracy, completeness, and compliance of

client documentation and Know Your Customer (KYC) information prior to submission to the Risk Department.

This role acts as a critical quality-control function, reviewing client details, validating supporting documents, and

confirming that all required checks are properly completed. By maintaining high standards of due diligence and

data integrity, the Commercial Operations Specialist helps streamline risk assessments, reduce processing delays,

and support informed decision-making across the business.

Success Definition (What Great Looks Like):

In the first 1–3 months, success means:

1-Develop a strong understanding of FlapKap’s products, client onboarding process, and KYC/documentation

requirements.

2-Independently review client documents and KYC files, ensuring accuracy, completeness, and compliance

before submission to the Risk Department.

3-Effectively identify, flag, and resolve missing or incorrect information through clear coordination with

commercial and internal stakeholders.

In the first 12 months, success means:

1-Consistently deliver high-quality, first-time-right client files that require minimal clarification or rework

from the Risk team.

2-Act as a reliable subject-matter resource for documentation and KYC quality within commercial operations.

3-Proactively identify process gaps or recurring issues and contribute to improvements that enhance

onboarding efficiency and compliance.

Core Responsibilities: (List 6–10 outcome-focused responsibilities):

1. Review and verify client documentation, including bank statements, Memorandum of

Association (MOA), trade licenses, and other financial or legal documents.

2. Ensure all submitted files are accurate, complete, and compliant with internal policies

and regulatory requirements.

3. Perform thorough KYC checks in line with company standards and compliance

guidelines.

4. Maintain, update, and manage client records using CRM systems and internal

operational tools.

5. Coordinate closely with internal stakeholders, including Sales, Operations, Credit,

Risk, and Finance teams, to ensure a smooth and efficient workflow.

6. Identify missing, incomplete, or inconsistent information and follow up promptly with

relevant parties to resolve issues.

7. Support the client onboarding and funding processes by ensuring documentation

meets required standards prior to approval.

8. Upon completion of verification, hand over validated documentation to the Finance

Operations (FinOps) team to finalize processing.

9. Prepare and generate client contracts following offer approval by the Credit team.

10. Initiate the e-signature process by issuing contracts through DocuSign and tracking

completion.

11. Verify checks received from clients to ensure correctness and alignment with approved

terms.

12. Contribute to the continuous improvement of documentation review and verification

processes to enhance efficiency and accuracy.