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Job description

  • Supervise daily activities of the collections team and monitor performance against targets.
  • Ensure timely follow-up on overdue accounts and minimize bad debts.
  • Review aging reports and prioritize collection efforts.
  • Handle escalated cases and negotiate payment plans with clients.
  • Coach and support team members to improve productivity and quality.
  • Ensure compliance with company policies and legal regulations.
  • Prepare regular reports on collection performance and KPIs.
  • Coordinate with finance, sales, and customer service teams.

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