Brand Success Manager

Role Summary

This role requires someone who can independently own revenue-driving accounts, deeply understand campaign models and internal processes, and translate client requirements into structured product inputs and scalable solutions.

The ideal candidate combines strong commercial account management experience with exposure to SaaS or product environments and is highly accountable, proactive, and comfortable operating cross-functionally with minimal supervision.

Core Responsibilities:
Account Management:

• Own and manage performance & influencer marketing accounts

  
  
  

• Drive ROAS-based influencer campaign performance

  
  
  

• Lead performance reviews, optimizations, and growth planning

  
  
  

• Ensure retention and account expansion

  
  
  

• Identify and drive upsell opportunities across existing accounts

  
  
  

• Build and maintain strong, trust-based client relationships, positioning yourself as a strategic partner rather than an execution point of contact

  
  
  

• Knowledge in GTM strategy (Go To Market) is a plus

  
  
  

Product & Internal Stakeholder Collaboration (Internal-Facing)

• Work closely with Product Management as a stakeholder

  
  
  

• Learn and deeply understand Internal processes and Campaign requirements with the Commercial models offered

  
  
  

Translate customer requirements into:

• Clear product requirements, Structured feedback, Process improvement inputs with Providing organized, actionable insights

  
  
  

3. Process & Cross-Functional Coordination:

• Coordinate with internal teams (Business Intelligence, Operations, Finance, Influencer, Product, etc.)

  
  
  

• Identify gaps in account management workflows

  
  
  

• Proactively improve internal processes

  
  
  

• Align across departments to reduce friction and inefficiencies

  
  
  

Ownership Expectations:

• Takes full ownership of accounts and tasks, Remains accountable for outcomes

  
  
  

• Proactive, solution-oriented, Escalates with structure and solutions. Requires limited supervision

  
  
  

Required Experience:

• 5–7 years total experience

  
  
  

• 3+ years in Account Management or Customer Success

  
  
  

• Experience managing performance-based accounts (e-commerce, SaaS, marketplace, or similar)

  
  
  

• Exposure to SaaS or product environments

  
  
  

• Prior experience working cross-functionally with Product teams

  
  
  

• Strong data literacy and comfort with dashboards

  
  
  

Ideal Background:

• Performance marketing / influencer marketing / affiliate experience

  
  
  

• Agency + product exposure

  
  
  

• Comfortable in structured, KPI-driven environments