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Role Objectives
Our Barista’s objective is to deliver exceptional customer service and high-quality coffee, adhering to daily SOPs and brand standards. Minimize waste, maintain product freshness, and support initiatives to boost sales, customer loyalty, and operational success.
Roles & Responsibilities:
Adhere and act on to the day-to-day activities, checklists and SOPs
Impress our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare quality coffee
Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
Adhere to systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with store standards
full knowledge and adherence to all product, service and brand training playbooks
Participates in all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal customer base.
REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS
1-2 Years of experience as a Barista.
Familiarity with brewing equipment and coffee preparation techniques.
Knowledge of food safety and sanitation standards.
Strong communication and interpersonal skills to engage customers effectively.
Ability to work in a fast-paced environment and handle multiple tasks.
Flexibility to work various shifts, including weekends and holidays.
Basic math skills for handling transactions and inventory.
Enthusiasm for coffee and creating memorable customer experiences.
Team player with a proactive and positive attitude.
High attention to detail and commitment to maintaining product and service quality.
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