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Assistant Guest relation Manager

30+ days ago 2026/06/24
Other Business Support Services
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Job description


Job Description

We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.


  • Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
  • Assist in optimizing hotel occupancy and room rates to maximize revenue
  • Handle guest complaints professionally and effectively, ensuring prompt resolution
  • Support the Guest Service Manager in operating a highly proficient and productive guest services department
  • Conduct and assist in training programs for the Guest Service team
  • Collaborate with other departments to ensure seamless guest experiences
  • Implement and maintain standard operating procedures for the guest service department
  • Monitor and improve systems and procedures to enhance operational efficiency
  • Assist in managing reservations and coordinating with housekeeping for room readiness
  • Contribute to sales efforts by promoting hotel services and special offers
  • Ensure compliance with health and safety regulations
  • Participate in departmental meetings and continuous improvement initiatives

Qualifications

  • Teritary education in any discipline and hotel related experience
  • Minimum 2 years experience in supervisory position in the service industry
  • English with knowledge of second language preferred
  • Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
  • Knowledge of operations of Bell, Concierge & Valet operations
  • Knowledge of processes and procedures of delivery systems. Currently SSM/RSM
  • Communication skills for all levels of colleagues/guests, confident, clear English
  • Interpersonal skills to deal with guests and colleague issues
  • Posses leadership qualities
  • Leads to constantly improve the guest service experience
  • Willingness to embrace changes and new technology
  • A team player, guest focused and service oriented attitude
This job post has been translated by AI and may contain minor differences or errors.
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