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Applications Support Analyst

20 hours ago 2026/11/03
Other Business Support Services
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Job description

  • Support Financial and non-Financial, (Core Banking, Enterprise, ATM & Cards, Payment, Digital & Corporate) Business Applications delivered by 3rd party/Vendors/Built In-House.
  • Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain.
  • Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness.
  • Raise any HW or DB related issues to concerned team.
  • Evaluate, Implement, administer, and tune Banking applications.
  • Manage relationships with 3rd party Application Suppliers and meet established Service Level Agreements.
  • Coordinate with IT Architecture, Demand Management, PM and QA teams during project planning and execution related to all Banking Applications.
  • Implement changes related to the applications and engage other resources if needed.
  • Implement data protection policies and compliance policies related to Banking applications and coordinate with IT Security.
  • Analyze problems related to Supported banking applications and coordinate with designated vendors.
  • Cooperate with application developers in web interfaces related to different applications.
  • Coordinate with IT Teams during project execution related to all Banking Applications.
  • Support development teams during implementation and transfer business knowledge.
  • Analysis of new releases of 3rd party applications.


Requirements
  • University Degree Holder in Computing / IT or equivalent industry experience.
  • Minimum 1-6 years of Information Technology Area experience in IT Application, experience, preferably in a Banking and Finance environment.
  • Knowledge of specific 3rd party application deployed in Bank Environment.
  • Knowledge of Business processes supported by 3rd party applications.
  • Knowledge of Supplier Management Process.
  • Requirements gathering (data and process) and application solution design.
  • Knowledge of Release and Deployment Management process.

This job post has been translated by AI and may contain minor differences or errors.
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