Job description
Role Summary The Activation Officers are responsible for ensuring the integrity, accuracy, and compliance of customer activation procedures in alignment with operational, audit, and risk standards.
Key Responsibilities: • Welcome customers and provide assistance by responding to basic product-related inquiries in a professional and customer-focused manner.
• Execute the complete activation process for Mylo accounts within the branch, ensuring accuracy and adherence to internal procedures.
• Verify customer identity by matching national ID details with system records and ensuring all information is valid and compliant with KYC guidelines.
• Review, print, and collect customer signatures on all required activation documents, and complete the reviewer’s signing and stamping process.
• Upload customer documents to the system, ensuring all images are clear, complete, and compliant before proceeding with account activation.
• Organize and archive physical documents according to the approved filing structure and coordinate with the shipping officer to hand them over properly.
• Complete the Mylo card activation journey, including conducting KYC verification, linking the card to the account, and assisting customers with PIN setup.
• Monitor, track, and record Mylo card stock levels inside the branch to ensure availability and timely replenishment.
• Immediately report any suspicious activity, unusual customer behavior, or potential fraud cases to the risk team as per internal escalation protocols.
Job Requirements: Education & Experience Bachelor’s degree in Business, Commerce, or any related field.
Previous experience in retail banking or front-office operations is an advantage.
Familiarity with KYC procedures and identity verification processes is a plus.
Skills & Competencies Strong communication and interpersonal skills to engage with customers professionally.
High attention to detail, especially when reviewing documents and verifying customer information.
Ability to follow structured processes and comply with documentation standards.
Basic knowledge of banking products and card activation processes is preferred.
Good problem-solving skills and the ability to handle customer inquiries efficiently.
Strong organizational skills for managing physical and digital documents.
Behavioral Attributes Customer-centric attitude with a professional and welcoming approach.
Integrity and strong sense of responsibility, especially regarding fraud detection and reporting.
Team player with a proactive and cooperative mindset.
This job post has been translated by AI and may contain minor differences or errors.
