Job description
Job Title
Apple Certified Technician - Arena, Zagreb
Job Scope
As an Apple Service Technician, you will be a key member of our service team, ensuring high‑quality diagnostics, repairs, and customer support for Apple devices. Your work will directly contribute to delivering a premium service experience that reflects the standards of the Apple brand.
Main Duties and Responsibilities
- Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs;
- Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
- Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
- Evaluate system configuration and software updates so that hardware resources can be used effectively;
- Understand and capture all required information from customers and create the respective forms with accurate data;
- Accept units for walk-in customer service, including retailers, and update the database accordingly;
- Manage high-volume retailer accounts or multiple small-volume retailer accounts;
- Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
- Handle payment transactions and related reports accordingly;
- Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
- Maintain a clean and organized workstation and center;
- Support the launch of new applications, services and tools;
- Submit periodic reports to management;
- Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.
Position Requirements
- Technical high school diploma;
- At least 2 years of experience in a similar position;
- Knowledge of iOS software and Apple products;
- Apple certification – an advantage;
- Good teamwork skills, agility, responsibility, and result-oriented mindset.
Not required, but considered an advantage
- Experience in working with customers;
- Good command of English (B2).
What We Offer
- A competitive salary package based on your experience and performance;
- An exceptional opportunity for professional growth and career advancement;
- A friendly and supportive team, a pleasant working environment, and a culture that promotes goal achievement and a healthy work-life balance;
- Meal and transportation allowances;
- Employee discounts in accordance with internal company policies.
This job post has been translated by AI and may contain minor differences or errors.
