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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
The position has the responsibility for researching, troubleshooting and supporting multiple clients applications located in LATAM region who uses a wide brand of technologies and environments.
The role of Platform Engineer requires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team, under the umbrella of the development organization.
Essential Responsibilities
Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.
Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
Troubleshoot, research, analyze and work with appropriate resources to solve problems
Identify and escalate situations requiring urgent or additional attention
Judgment must be used in prioritizing client requests and managing escalation workflow.
Complete work on assigned projects to supervisor's satisfaction on time.
Be on the rotation schedule for after-hours emergency support
Assist in testing during the rollout of new features product upgrades
Create product how-to documents, tutorials using tools such Wiki and Collaborate
Document any feature enhancement requests or ideas that will increase the productivity of the product offering for the chapter
Solve complex customer issues using methodical troubleshooting.
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Support client customizations, sharing implementation and best practices advice
Able to Troubleshoot and debug SQL/PLSQL code and shell scripts as well.
Create scripts to identify, analyze and correct platform issues
Own, build, administrate and maintain cloud development, production and business infrastructure and services
Use automation tools and scripting to automate process of building and maintain infrastructure and services.
Able to operate effectively, even when things are not clear, or the way forward is not obvious
Create and keep up to date monitoring, alerting and reporting for infrastructure and services.
Adept at learning quickly, applying insights from past efforts to new situations.
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Other job related duties and responsibilities may be assigned from time to time
Soft Skills and Expectations
Focus on customer support and the ability to build successful working relationships with Clients
Excellent interpersonal, presentation and communication skills, verbal & written.
Extreme focus on Client satisfaction and client relationship management
Exceptional verbal and written communication.
Ability to work calmly and professionally in high pressure situations
Attention to detail and the ability to learn quickly
Must be extremely comfortable interacting with customers
Must have strong problem solving and troubleshooting skills.
Must be able to learn new software products and embrace new technology.
Trustworthy, reliable, and dependable.
Positive team player.
Advanced English Language skills, both written and verbal are a must
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.