ServiceNow HR Technical Expert

About Atos Group

Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We’re looking for a passionate ServiceNow HR Technical Expert to help improve the employee experience across global engagements. If you thrive at the intersection of technology and HR operations, and love building smart, user-friendly solutions that make work better for thousands of employees — this role is for you.

You’ll play a key role in designing, configuring, and enhancing ServiceNow HR Service Delivery (HRSD) capabilities to streamline HR processes, improve service efficiency, and drive measurable business impact.

• Design and optimize HR workflows, SLAs, and service catalog items.
• Implement and enhance HRSD modules including Case & Knowledge Management, Employee Center, Onboarding & Transitions, etc.
• Administer and maintain the platform (enhancements, upgrades, ATF/testing, governance).
• Build and publish insightful HR dashboards and Performance Analytics.
• Partner closely with HR Shared Services and Local IT teams for requirements gathering, sign-offs, and project updates.
• Leverage AI capabilities (AI Search, Virtual Agent/NLU, Now Intelligence) to increase deflection rates and accelerate case resolution.
• Maintain strong documentation and ensure change control compliance.

• ServiceNow CSA certification with hands-on HRSD configuration experience.
• Strong understanding of HR processes such as onboarding, Employee Relations, Policy & Knowledge Management.
• Experience building reports, dashboards, and Performance Analytics.
• Familiarity with change management processes; ITIL knowledge preferred.
• Strong stakeholder communication skills in global environments.

• Professional Growth in a Global Company
• Individual Career Path
• Talent Program
• E-Learning Hub
• Knowledge Sharing Programs and Trainings
• Mentor Support
• Flexible Working Hours
• Home Office (upon agreement)
• 26 Paid Vacation Days + 4 additional days as per our Wellness Friday initiative 
• Medical Care including Dental Care, Glasses, etc.
• Referral Bonus
• Food Vouchers
• Multisport Card
• Store Discounts
• Charity and Volunteer Activities 
• Metro Station next to the Office

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.