IT Support Specialist Job Description: Duties & Career Growth

The backbone of every business

IT support specialists are essential to keeping operations running smoothly. Whether you’re helping a team recover lost data, fixing a crashed system, or guiding users through setup, this role is central to business continuity. With digital transformation accelerating across the GCC, companies need tech-savvy professionals who can solve problems fast.

What does an IT support specialist do?

An IT support specialist helps users with technical issues related to hardware, software, and networking. They provide assistance in person, over the phone, or remotely, and may work for internal departments or IT service providers.

Core responsibilities

• Install, configure, and maintain computer systems and software
• Troubleshoot hardware and software issues
• Assist users with login problems, network access, and device configuration
• Document support requests and solutions
• Ensure security protocols and updates are applied
• Collaborate with other IT departments to resolve system-wide issues
• Provide user training and technical documentation

Skills and qualifications

• Degree or diploma in IT, computer science, or a related field
• Strong knowledge of Windows, macOS, and Linux
• Familiarity with networking concepts (IP, DNS, VPN, routers)
• Problem-solving and communication skills
• Patience and a service-oriented attitude
• IT certifications like CompTIA A+, Microsoft, or Cisco are a plus

Career path

• IT support technician
• IT support specialist
• IT systems administrator
• IT manager
• Head of IT or Infrastructure Lead

Opportunities for IT support specialists are strong in government, education, healthcare, banking, and startups across the GCC.

Final thoughts

IT support is a fast-paced, problem-solving role that offers growth into more advanced technical or management positions. If you enjoy helping others and love tech, this is a solid starting point.

Apply to IT support jobs now on Bayt.com.