Sr. Product Success Manager

Our Customer Success team is fully remote and operates across time zones so we can respond to customers quickly. We work with many of the world's most innovative companies — they trust us to help them build products their customers love and use AI to go from discovery to delivery.

We are not salespeople (we have none). We are product experts focused on providing meaningful support for customers. And we regularly share insights with our product teams to help anticipate evolving customer needs.

We serve the world's best-known companies. They are building transformative experiences for their customers and move fast. They expect us to do the same — and to help them develop best practices for product development.

Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we have been there and done that), and confidently guide them to achieve their best.

You work hard and have a history of making a positive impact. Fast-paced and high-growth technology companies that are innovating with AI are where you thrive.

You have recently worked in product management or a similar role that was directly responsible for building software. Working with customers (rather than defining requirements and guiding development work) is your preference, and showcasing advanced technology to sophisticated users energizes you. You also have:

• Six or more years of experience defining, managing, and launching customer-facing experiences at a growing software or technology company

  
  

• Experience working directly with customers at organizations of all sizes

  
  

• Deep curiosity to learn complex tools and workflows (including advanced AI capabilities)

  
  

• Experience mentoring teammates and supporting their growth

  
  

• Strong written communication skills

  
  

• Confidence to pursue dynamic opportunities

  
  

We offer comprehensive benefits — including profit sharing — and aim to provide equivalent coverage for international teammates.

• U.S. base salary range: $100,000-$170,000, plus profit sharing

  
  

• Retirement contributions: Percentage of total pay, contributed monthly

  
  

• Medical, dental, and vision: Many teammates are covered at 100%

  
  

• Paid time off: Up to 200 hours off per year

  
  

• Parental leave: 30 to 90 days, plus paid care/bereavement leave

  
  

• Learning stipend: Up to $1,000 annually, plus paid learning time

  
  

• Volunteer opportunities: Available throughout the year

  
  

Base salary and total compensation are dependent upon many factors, including skills, experience, and relevant past roles.

If you are ready to work hard and do an exceptional job, we would love to hear from you. A real human reviews every application.

It is important to us to have authentic conversations with candidates. This helps us understand and value each candidate's skills, experiences, and ambition. For these reasons, we do not allow candidates to use AI tools during interviews without our prior approval. Please let us know if you have any questions.

Aha! is the world's #1 product development software. We help more than 1 million product builders bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, AI assistant, and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io.

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