Data Analyst, Business Insights & Analytics

American Express is looking for a Data Analyst, Business Insights and Analytics for the issuing business in Australia and New Zealand. This role will report to the Manager, Business Insights and Analytics for our International Card Services (ICS) business. This is a critical technical role that will help innovate and progress our analytics capabilities to support our growth plans while enhancing our focus on control and compliance.

This role will work in close partnership with multiple teams across our issuing business to understand & identify opportunities to leverage our data and systems to provide analytics and automated reporting to support strategic decision making and respond to an ever-changing regulatory environment. 

The role is a technical role which will focus on coding, problem solving, putting together complex reports for the business, and working with stakeholders to make data driven decisions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Support Development of Strategic Plans and Initiatives: Provide analytics support to Product, Acquisition, Loyalty, Partnership, Digital and Marketing teams on the development of key strategic initiatives. This includes end-to-end analytics from writing code to extracting and validating data, reviewing outputs with stakeholders, packaging insights, and presenting recommendations.
• Compliance and Operational Risk: Create analytics to support American Express’ response to a rapidly changing regulatory environment. Develop and automate reporting to assist with identification and remediation of operational risk events, ensure compliance with regulations, and maintain complete, well-documented reporting processes.
• Program Analytics & Dashboards: Conduct analysis of key product metrics, profitability levers, customer behaviours, and trends. Develop and manage interactive dashboards in Power BI and Tableau to track performance, enable self-service insights, and support data-driven decision-making across stakeholders.
• Management of Analytical Databases: Oversee production and maintenance of internal databases, ensuring timely refreshes and data integrity. Investigate and resolve issues in existing processes and optimise data pipelines for efficiency and scalability. 

• Strong technical background in analytics and stakeholder management.
• Expertise in coding skills with emphasis on SQL, BigQuery and/or Python.
• Advanced Excel and PowerPoint skills.
• Proficiency with data visualization tools such as Tableau or PowerBI.
• Strong analytical and problem-solving skills with the ability to turn data into insights.
• High attention to detail & strong time management skills.
• Ability to influence leaders/partners & strong communication skills.
• Experience with AI tools like ChatGPT and Copilot is a plus.