CRM Specialist- Maghreb

Customer Relationship ManagementSpecialist -Maghreb -AstraZenecaNear East& Maghreb Countries

Are you passionate aboutoptimisingsystems and providing top-notch support? Join us as a CRM Administrator and be the driving force behind efficient CRM operations across the NEMAG region, ensuring seamless user experiences and system performance!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery,developmentand commercialization of prescription medicines for some of the world’s most serious diseases. Butwe’remore than one of the world’s leading pharmaceutical companies.

Join a high-performing team, empowered to cut through the noise and drive real change. Our agility and pace, coupled with scientific focus, powers us to spot opportunities in the market that keep us moving forward and into new spaces.

Why AstraZeneca?

At AstraZenecawe’rededicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit.There’sno better place to make a differencetomedicine,patientsand society. An inclusive culture that champions diversity and collaboration, andalwayscommitted to lifelong learning,growthand development.We’reon an exciting journey to pioneer the future of healthcare.

ABOUT THE ROLE

Job Purpose:

As a Customer Relationship Management Specialist, you will be primarily focused on executing CRM-related administrative tasks across Maghreb markets (Morocco, Tunisia, Algeria). Willbe responsible forthe seamless onboarding ofnew users, handling daily requests related to Veeva technical issues,maintainingupdated user structures, supporting end-to-end (E2E) technical issues, and ensuring proper database maintenance. The role will also involve supportingPromomatsadministration, CLM administration, and overseeing the monthly sample upload process.

The ideal candidate will have a strong understanding of Veeva functionalities and provide prompt support to ensure efficient operations across the Veeva system.

Key Responsibilities:

Veeva Onboarding Configuration (FX):

• Manage the onboarding process fornew users, ensuring that all necessary configurations are completed for Veeva.

  
  

• Handle access requests, synchronization, refresh, and call submission issues.

  
  

• Update andmaintainuser structures, including manager approval flows and DOAs (Delegation of Authority) in Veeva.

  
  

User Technical Support (Veeva/Irep):

• Provide daily support to usersregardingtechnical issues related to Veeva (Irep), including access, sync issues, call submissions, product assignments, and more.

  
  

• Troubleshoot and resolve issuesin a timely mannerto ensure minimal disruption to the users.

  
  

End-to-End (E2E) Support:

• Assistwith technical issues related to E2E processes, including status updates, E2E unlocks, attendee loading, and international speaker management.

  
  

• Act as a point of contact for resolving E2E related queries and concerns.

  
  

Database Maintenance (Reltio):

• Collaborate with team champions tomonitorand validate DCRs (Data Change Requests) created by users.

  
  

• Approve and manage DCRs as necessary, ensuringaccurateandtimelyupdates to the database.

  
  

PromomatsAdministration Support:

• Grant access tonew usersand ensure proper configuration ofPromomatsfor email templates, WhatsApp push VAEs, and other communication channels.

  
  

• Test andvalidatethe proper functioning ofPromomatsconfigurations for user views and communication tools.

  
  

CLM Administration:

• Ensure all products in the CLM system are valid for use and monitor for any expired products.

  
  

• Collaborate with marketers to ensure communication about product status and validity.

  
  

Sample Upload and Management:

• Oversee the monthly sample upload process, ensuring samples are uploaded within the established limits.

  
  

• Manage quarterly sample re-adjustment tickets and ensuretimelyresolution.

  
  

• Must-Have Criteria:
• Bachelor's degree in a relevant discipline (e.g., Business Administration, Information Technology, Computer Science, or any related field). 

• 0-1 year of experience in a similar position in a Multinational Company. 

• Proficiency in MS Office, especially Excel, is a must for data management and reporting tasks. 

• Proficiency in French is a must. 
• English is a preferably required.

• Experience in troubleshooting technical issues within systems and applications, ensuring smooth operations for end users. 

• Experience in system administration tasks, including configuration, maintenance, and user support. 

• Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and support users. 

• A dedicated and hard-working attitude, demonstrating the ability to take initiative and meet deadlines. 

• A proactive approach to learning and adapting to new tools, processes, and technologies. 

• Strong analytical and problem-solving abilities to resolve issues efficiently and improve system performance. 

• Ability to adjust to changing business needs and a dynamic work environment. 

• Desirable Criteria:

  
  
  

  • Experience working with Salesforce or other CRM/systems with similar functionalities.

    
    
  
  

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.