IT Manager - Security Operations

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world in more than 50 countries. We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.  Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant .   Job Description:   Working closely with the IT Operations Centre Management, the Security Operations Manager will oversee the day-to-day operation of the 2 nd /3rd line IT Support Service for security related items.   This role will be based in one of our Global IT Operations Centre based in either Chennai or Newcastle. The Security Operations Manager will play a pivotal role in ensuring that our Security employees are fully focused on ensuring that security threats are managed and prevented to ensure the integrity of the Mott McDonald IT estate. They are also to maintain high levels of customer service while adhering to Mott MacDonald's policies and procedures.     Key duties and responsibilities include:     Secuity Operations Management:   Manage and monitor operational security activities covering OLAs, SLTs in line with our KPI’s.     Security Policies and Procedures:   The Security Operations manager establishes and enforces security protocols, policies, and procedures to protect lives and property.   Emergency Response:  Educating employees on emergency response actions and ensuring safety regulations are followed.   Incident Management:  Knowledge of ITIL methodology. Proficient in handling incidents, prioritizing tasks, and resolving issues promptly.     Incident Assessment:   Assessing incidents to formulate strategies that prevent future occurrences. Review and collate incident analysis and service review activities to feed into service improvement initiatives and identify continual service improvements   Breach Prevention:  Offering recommendations to prevent future security breaches and to improve the security of the Mott MacDonald IT estate.   Leadership and Team Management:   Managing a team of security analysts, assigning tasks, and ensuring productivity.   Motivational Skills:   Inspire and guide team members to achieve goals and maintain a positive, collaborative work environment.   Customer Service:   Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication within the agreed SLA’s.   Candidate Specification:   Essential:   Experience managing people and high-performing teams   Knowledge of basic IT Security threats and principles (Malware, Phishing, Vulnerabilities)    Knowledge of IT security tools (Tenable IO, Nessus, Defender, Microsoft security consoles, Zscaler, SIEM, etc).    Experience in handling issues related to permissions, security, access, active directory.   Experience of handling security incidents related to Microsoft cloud and Windows operating system environments.   Excellent verbal and written skills.    Exceptional customer service skills.     Desirable:   Graduate or equivalent qualification in IT related discipline.    Knowledge of ITIL Service Management best practices.    Experience of using Service Now or Remedy (or equivalent).   ITIL V3/V4 foundation certification.   Experience of working in a global organisation.     Personal Attributes:   Passionate about technology and learning.   Ability to balance demands and priorities and think clearly under pressure.   Attention to detail and a focus on quality.   Excellent conflict resolution, communication, and collaboration skills.   Logical and analytical approach to solving problems.       Flexible working At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.   Our benefits package is designed to enhance your experience: Agile working Critical illness and compassionate leave Paternity Leave Group term life insurance, and Group medical insurance coverage Career mobility options Short and Long-term global employment opportunities Global collaboration and knowledge sharing