About this opportunity:

We are looking for MS Core and Cloud Specialist tostrengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M), manage incidents and emergencies, and provide advanced technical troubleshooting. You will also support project activities, automation, and AI-driven initiatives, while working closely with stakeholders, hardware partners, and global support teams. This is a high-impact role where your expertise will directly contribute to network stability, customer experience, and the evolution of intelligent, future-ready telecom services.

What you will do:

• Deliver O&M support, ensuring availability and performance of core and cloud systems.
• Lead incident and emergency handling, providing timely resolution and RCA for critical events.
• Support project execution including new node acceptance tests and technology rollouts.
• Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
• Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.
• Ensure MIR release and user access controls in line with Ericsson standards.
• Collaborate with cross-functional teams, hardware partners, and stakeholders for smooth service delivery.
• Interface with regional and global support teams for escalated issues and knowledge sharing.

The skills you bring:

• 11–16 years in Telecom O&M, Service Delivery, or Customer Support.
• 8+ Years of Hands-on experience with Ericsson Charging System.
• Exposure to AI/ML-driven operations or automation frameworks is an advantage.
• Familiarity with incident, problem, and change management processes.
• Intelligent Networks (IN), CAMEL, INAP.

• Voice Call & Signaling Routing, Network Architecture & Protocols.
• End-to-End Performance Audit & Optimization.
• IP Networking & Network Security.
• Knowledge of AI-based monitoring and data analytics tools.

• ITIL, Oracle, CCNA, Red Hat.
• Cloud, Automation, or AI/ML certifications are a plus.
• Contribute to mission-critical telecom operations impacting millions of users.
• Gain global exposure by working with regional and international support teams.
• Build future-ready expertise in AI, Cloud, and Automation technologies.
• Be part of an innovative environment that values continuous improvement and excellence.
• Develop resilience and adaptability through dynamic 24x7 shift operations.
• Bachelor’s degree in Engineering (Telecom/IT/Computer Science) or equivalent.