Lead Solutions Architect

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Sprinklr seeks a Lead Solutions Architect – Platform & Integrations to partner with sales, product, and customer success to drive revenue by architecting and demonstrating Sprinklr’s Unified-CXMplatform’sintegration with enterprise technology ecosystems.

Solution Architects at Sprinklr combine technicalexpertisewith business consulting to uncover customer needs and position Sprinklr’s platform capabilities. Theyprovidetrusted advisory guidance and rapidly map integration architectures to customer data and workflow requirements.

This role focuses on Sprinklr’s platform integration layer, including its connector ecosystem, native import/export capabilities, open APIs, and defined integration patterns.

What You'll Do

• Architect end-to-end integration solutions leveraging Sprinklr's platform integration capabilities, including dedicated connectors, native import/export workflows, and the Sprinklr REST API ecosystem.

  
  
  

• Present integration blueprints for common enterprise patterns — including CRM case lifecycle integration, omnichannel handover protocols, source-agnostic data ingestion, user provisioning, Digital Asset Management (DAM) connectivity, custom entity mapping, and reporting/analytics data extraction.

  
  
  

• Lead presales integrationdiscovery workshopsto map a customer's existing technology stack (CRM, CDP,martech, analytics, compliance, and AI/ML platforms) to theappropriate Sprinklrconnector or integration pattern, producing fit-gap analyses and solution architectures.

  
  
  

• Develop and deliver compelling technical demonstrations and Proofs of Concept (POCs) thatshowcaseSprinklr's integration capabilities — including bi-directional data sync, webhook-driven automation, API-based publishing, and platform-to-platform data handoff.

  
  
  

• Providestrategic guidance on integration architecture advising on authentication models, data transformation, rate limit management, and error handling

  
  
  

• Collaborate with Sprinklr's ecosystem of architects, product managers, and sales teams tovalidateintegration designs and ensure they reflect Sprinklr's current connector capabilities and roadmap.

  
  
  

• Support RFP responses and technical documentation related to platform design, integration architecture, data security, and compliance.

  
  
  

• Serve as a subject matter expert on Sprinklr's integration taxonomy — distinguishing and articulating the value of dedicated connectors, configurable import/export capabilities, webhook-based integrations, and custom API integrations built via the Developer Platform.

  
  
  

• Act as a trusted technical advisor who can translate Sprinklr's integration architecture into business value for CIOs, enterprise architects, and integration teams.

  
  
  

• Travel up to 40% of the time to customer engagements, industry events, and internal workshops.

  
  
  

Who You Are & What Makes You Qualified

• Bachelor's degree in Computer Science, Information Systems, or Engineering;Master'sdegree preferred.

  
  
  

• 7+ years of experience in enterprise platform architecture, with a focus on integration design, middleware, and API-led connectivity across SaaS, cloud, andon-premiseenvironments.

  
  
  

• 5+ years of experience architecting anddemonstratingintegration solutions in a presales,solutionsengineering, or technical consulting capacity, with a demonstratedability to drive revenue impact.

  
  
  

• Deepexpertisein enterprise integration patterns — including event-driven architecture, RESTful API design, webhook orchestration, ETL/ELT pipelines, and bi-directional CRM/CDP sync.

  
  
  

• Hands-on experience with enterprise SaaS connector ecosystems such as CRMs, DAMs, lead management, workforcemanagementandcustomer feedbackplatforms.

  
  
  

• Familiaritywith Customer Data Platforms (CDPs), Digital Asset Management (DAM) systems, and marketing automation platforms and their integration with engagement or CXM platforms.

  
  
  

• Strong knowledge ofAI, automation andMLframeworksincluding large language models, NLP engines, and analytics serviceswithincustomer engagement workflows.

  
  
  

• Proficiencywith integration tooling and standards: REST/GraphQLAPIs, OAuth 2.0, SAML/SSO, JSON/XML data formats, iPaaS platforms,and enterprise API gateways.

  
  
  

• Strong ability to perform deep-discovery of a customer's integration architecture and map it clearly to Sprinklr's platform capabilities —identifyingquick wins, phased rollout paths, and long-term extensibility.

  
  
  

• Excellent communication skills with the ability topresent toand influence enterprise architects, IT decision-makers, and C-suite executives — translating technical integration concepts into business outcomes.

  
  
  

• Experience contributing to thought leadership viapresentations, salesenablement,andcommunity engagement.

  
  
  

• Strong knowledge of data privacy, compliance, and security frameworks (SOC 2,GDPR, CCPA) as they relate to cross-platform data integration.

  
  
  

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

  
  
  

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

  
  
  

• Create a culture of customer obsession, with trust, teamwork, and accountability.

  
  
  

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

JOB REQ COMPENSATION RANGE

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.  

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.