An employee of the American Hospital Dubai is expected to promote the mission and philosophy of the hospital by acting in a caring, courteous and confidential manner towards patients, visitors, colleagues and staff by performing their duties and responsibilities according to the expected standards in order to fully meet patient care needs.

Transportation Operations Coordination

•Coordinate daily transportation activities including employee shuttle services, patient transportation requirements, airport transfers, government-related visits, laboratory runs, mail delivery, and other organizational transportation requirements.
•Prepare and manage driver schedules, transport assignments, route planning, and vehicle deployment to ensure optimum service delivery and operational efficiency.
•Monitor transportation requests and ensure timely pickups, deliveries, and drop-offs while maintaining high standards of customer service.
•Coordinate transportation support during emergencies, urgent clinical requirements, and after-hours operational needs.

Fleet Administration & Vehicle Management

•Monitor the operational readiness, cleanliness, and availability of all assigned vehicles and ensure compliance with maintenance schedules and safety requirements.
•Coordinate preventive maintenance, vehicle inspections, servicing requirements, and registration renewals in collaboration with internal departments and external service providers.
•Maintain transportation records including vehicle logs, fuel consumption reports, maintenance documentation, driver records, and utilization statistics.
•Monitor vehicle utilization and recommend opportunities to improve efficiency and optimize fleet resources.

Compliance, Safety, and Risk Manager

•Ensure transportation activities comply with hospital policies, JCI standards, UAE traffic regulations, and applicable health and safety requirements.
•Monitor driver compliance with defensive driving practices, vehicle safety procedures, and transport protocols.
•Investigate transportation incidents, prepare reports, and implement corrective actions to minimize operational risks and improve safety performance.
•Support business continuity and emergency preparedness plans related to transport services and logistics operations.

Customer Service & Service Excellence
•Serve as the primary coordinator for transportation requests and provide timely communication to patients, physicians, employees, and departments regarding transportation arrangements.
•Ensure professional and courteous interactions with all passengers and stakeholders while maintaining confidentiality and patient privacy requirements.
•Address transport-related concerns and recommend service improvements that enhance customer satisfaction and operational efficiency.
•Support VIP visits, executive transportation arrangements, and special organizational events as required.

Reporting and Continuous Improvement

•Prepare transportation reports, performance indicators, utilization statistics, and operational summaries for management review.
•Monitor transport service performance and identify opportunities to improve scheduling, resource allocation, and operational effectiveness.

•Participate in quality improvement initiatives and support departmental sustainability and operational excellence programs.
•Recommend innovative solutions and technology enhancements to improve transportation management and service delivery.

• Diploma or Bachelor’s Degree in Business Administration, Logistics, Facilities Management, Transportation Management, or related discipline preferred
• Valid UAE Driving License preferred.
• Strong knowledge of:
  • UAE road network and transportation regulations
  • Fleet management principles
  • Customer service and operational coordination
  • JCI standards and healthcare operational requirements
  • Microsoft Office applications and transportation reporting systems
• Excellent organizational, communication, coordination, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced healthcare environment.
• Strong interpersonal skills with the ability to interact professionally with patients, physicians, employees, and external stakeholders.
• Minimum of three (3) to five (5) years of experience in transportation coordination, logistics operations, fleet management, or facilities management services.
• Experience in a healthcare organization, hospitality environment, airport operations, or similar service-oriented organization preferred.
• Demonstrated experience in transportation scheduling, fleet administration, and customer service coordination.
• Experience with transportation reporting, vehicle maintenance coordination, and operational performance monitoring preferred.
• Knowledge of JCI standards and healthcare support service operations is highly desirable.