Training Specialist

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Purpose:

Assists with development and delivery of training modules and courses for dealers and customer facing employees to maintain and improve their job skills.

Main Responsibilities:

• Develops and writes service training products on one or more machine or engine product line such as course outlines, technical instruction modules, web-based training material, and media scripts. Also develops graphic material including digital art, digital photograph, and digital video graphics.
• Develops and delivers service training classes to marketing organization dealer personnel, business unit representatives, and internal enterprise personnel. Also, may assist Senior Instructors in the delivery of instruction and production of training materials on other product lines.
• Serves as subject matter expert for internal and external technical projects. Applies developed product knowledge and expertise on a product line to material development, classroom instruction, and various activities to support of marketing units and business units’ organizational goals and requirements.
• Communicates, coordinates and interacts with Caterpillar dealer, subsidiary and customer training departments to determine new product training material and instructional needs. This activity also includes needs for field schools, classroom, training aid, and equipment needs. Communicates with instructors on job related technical issues. Delivers oral presentations and provides written communication to support oral presentations and writing research papers on assigned projects.
• As a member of the service training project/product team, assists in the planning, development, coordination and production of all assigned service training requirements.
• Requires travel to marketing organization training centers, dealerships and corporate training centers worldwide to teach specific courses.

SKILL DESCRIPTORS

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training and Development
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
 

BASIC REQUIREMENTS:

• College degree or equivalent experience in progressive training assignments involving classroom instruction, design, development, and delivery of training courses and materials
• Minimum 5 years of job-related training, engineering, and technical support.
• Fluent speaking in English/French/Arabic Language is advantageous.

Preferred qualifications:

• Excellent oral and written communication skills, extensive knowledge of one major company product line, and company policies and procedures.
• Normal progression to this position would be from the Instructor and Technical Support Position
• Familiar with company policies and procedures with a strong department background.
• Able to build strong relationships with various stakeholders.
• Incumbent must possess superior human relations and communication skills.
• Business-to-business marketing experience is preferred.
• Proven competency in launching and delivering multiple projects/programs.
• Able to handle upper-level dealer and business unit contact.
• Thorough knowledge of company products and product applications.
• This position requires 50% travel.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.