Responsibilities

• Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.

  
  

• Consistently meet and exceed service standards set for the customer services.

  
  

Service Quality & Business Operations Control

• Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk

  
  

• To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.

  
  

Internal Process

• Checking notes & denominations to ensure accurate delivery of cash to customers.

  
  

• To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.

  
  

• To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales… etc).

  
  

• Responsible of custodianship of securities as assigned by the Branch Manger

  
  

• To facilitate and participate in the achievement of branch sales target.

  
  

Training & Development

• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.

  
  

• Maintain effective relationship with supervisors and peers to ensure teamwork.