Sr. Government Relations Officer

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

What’s On Your Plate?

•  Handling a specific vertical / project for the incorporation to the licensing stages. Supporting management in providing them with the conditions and requirements of relevant authorities (Ministry of Commerce, DED, Municipality, MOH), during the process of establishing new entities/ licenses.
• Coordinating with the management of any matter/accident at the Ministry of Interior (police) related to drivers, and attending on behalf of the company.
• Correspondence on investigation conducted by the ministry of interior when inquiring about 3PL's drivers/customers information.
• Renew official documents of the company e.g trade license, chamber of commerce, CR, import license, municipality license. And issuing health certificates for all staff required to hold the same.
• Liaising with the respective dept e.g the marketing dept to issue a license for a campaign (e.g discounts, offers, rewards). In addition to the clearance process of shipments at the customs department.
• ​​​​​​​Carrying out procedures of adding new activities to the CR, and obtaining any approvals required for this.
• Carrying out procedures of issuing new branch licenses/CR for new locations and obtaining all necessary approvals/ licenses/training such as not limited to municipality, civil defense fire dept, etc.
• Handling the customer complaints filed at the Consumer Protection Authority attending before the authority to discuss and provide the needed support to close the complaint amicably.
• Attesting contracts before the Ministry of Justice, whenever it is required
• Liaising with the sponsor/authorized signatories to attend before the authorities whenever it is required.
• Attesting documents before the ministries and embassies whenever required. And delivering any correspondence to authorities or companies.
• Carrying out any procedure for obtaining approvals from relevant authorities (if needed) for CSR initiatives
• Updating the legal department of any governmental procedural changes, whenever applicable.
• Paying, reconciling or solving violations from ministries such as traffic, municipality, food and nutrition etc.
• ​​​​​​​Issuing, registering and renewing trademarks and company logos for use in different campaigns and advertising.

What Did We Order?

• Bachelor’s Degree

  
  

• Minimum of 5 years’ experience

  
  

• Time Management Skills

  
  

• Customer Service Skills

  
  

• Organizing Skills

  
  

• Fluent in both languages Arabic and English

  
  

• Communication skills (Written and Verbal)

  
  

• Excel Skills

  
  

As part of the talabat team:

• You will also experience exciting opportunities for professional and personal growth and recognition.

  
  

• Monthly talabat credit to spend in the app, however you want.

  
  

• Parental leave.

  
  

• Working with the team, building the fastest-growing, largest and most valuable network of online food ordering services.

  
  

• Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.

  
  

• Sponsored healthcare and gym membership.