Specialist Engineer for Digital Offers - Global Data Center Segment

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Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth. 

About Us:

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

Eaton's Global Data Center Segment is focused on helping data centers realize real business benefits today while optimizing their operations for the future. With the rise of big data, edge computing and cloud, data centers are under pressure to be more high-performing, sustainable and cost-effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed-to-market. With our digital intelligence, world-class cyber-secure products and services, reliable, compatible solutions and engineering expertise, we help data centers realize real business benefits today while optimizing their operations for the future.

Within this segment, Eaton has an opening for Specialist Engineer for Digital Offers – Global Data Center Segment. This position is a globally scoped, senior level individual contributor in the Post Order Center of Excellence (CoE). This role partners closely with the Offer Manager – Services and the Salesforce Expert to translate global services offer strategy into digitally enabled, analytics-driven execution—improving consistency, adoption, quoting readiness, and measurable outcomes across regions.

1) Digital Offer Enablement & Governance (Global)

• Support the Offer Manager – Services in maintaining clear, structured offer definitions and the “digital representation” of services offers (scope elements, deliverables, assumptions, handoffs, acceptance criteria) to reduce regional variance.
• Establish and maintain governance routines for offer-data quality (definitions, metadata, and documentation) that support repeatable global execution.
• Coordinate closed-loop feedback (field/program/customer signals) into enhancements to offer content and digital tools enablement.

2) Analytics, Dashboards & Insights (Adoption / Outcomes)

• Build and maintain dashboards/insights to track global offer adoption, usage patterns, and operational signals—turning insights into actions with the Offer Manager and cross-functional stakeholders.
• Define and monitor offer-level success measures aligned to global services execution (e.g., adoption indicators, process adherence signals, milestone performance, and other “first time right” quality/consistency indicators as applicable). 
• Deliver regular global performance readouts to Post Order CoE stakeholders; highlight blockers, data gaps, and improvement opportunities.

3) Partnering with Salesforce Expert & Digital Tooling Roadmap

• Partner closely with the Salesforce Expert role to ensure offer-related data and processes are usable, scalable, and aligned with standards—supporting quoting/selling and post-order handoffs.
• Contribute to the services digital tools roadmap in partnership with global stakeholders (e.g., enablement content, internal VOC signals, standard work, training support), ensuring tools reinforce global consistency.
• Support process documentation and user guidance to increase adoption and reduce friction across regions/time zones.

4) Commercial & Execution Readiness Support (Global Services Offers)

• Support services offer commercialization readiness by improving clarity and accessibility of offer content, documentation, and the data needed for consistent customer-facing execution.
• Coordinate with cross-functional partners (PMO, Quality, regional execution leaders, and others) to improve offer execution drivers and reduce rework driven by unclear/unsupported offer definitions.

5) Cross-Functional & Global Stakeholder Leadership (Matrixed)

• Operate effectively in a global, matrixed environment—driving alignment without direct authority across regions and functions.
• Serve as a connector between global standards and regional realities, ensuring global offers remain usable, measurable, and scalable.

• Bachelor’s degree in business, Analytics, Engineering, Information Systems, or related from an accredited institution.
• Minimum(8) years of relevant experience in one or more of the following: offer/product analytics, sales operations, services commercialization support, program operations, post-order execution support, or digital enablement in a complex B2B environment.
• Minimum of (10) years of relevant experience in one or more of the following: offer/product analytics, sales operations, services commercialization support, program operations, post-order execution support, or digital enablement in a complex B2B environment
• Experience supporting data centers and mission critical electrical infrastructure (grey/white space ecosystems, commissioning/startup environments, or power services).
• Experience with offer enablement concepts: roadmaps, positioning, go-to-market planning, and stakeholder readiness.
• Demonstrated commercial acumen: pricing logic, value-based selling support, and risk/assumption management.
• Experience driving standard work and continuous improvement across regions (process discipline + pragmatism).
• Familiarity with digital services/monitoring offers and how they attach to physical infrastructure programs.
• Experience supporting services offers or post-order delivery models (field services, commissioning/operations, service execution governance).
• Experience partnering with CRM/enablement owners (e.g., Salesforce-focused roles) to improve adoption, data quality, and process usability.
• Familiarity with dashboarding/BI tooling and KPI design for operational performance and offer adoption.

Living and Working in Dubai:

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.

Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management! 

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.