Senior IT Officer -ID -35486

Our Client requires an Senior IT Officier with hands-on experience with SAP, particularly those with expertise in integrating SAP with other software systems.

•  Global IT Infrastructure Management
  • Oversee and manage global IT infrastructure to ensure reliable performance and scalability across multiple regions, data centres, and remote offices.
  • Ensure integration of global systems, networks, and applications to support business growth and operations.
• Advanced Technical Support
  • Act as the primary escalation point for complex hardware, software, network, and system issues.
  • Provide hands‑on troubleshooting and resolution for high‑level IT problems affecting global users.
• System and Network Administration
  • Install, configure, maintain, and upgrade IT infrastructure including desktops, servers, laptops, printers, and network devices.
  • Administer Windows OS, Microsoft 365, ERP systems, VPNs, and networking solutions.
• IT Security and Compliance
  • Ensure compliance with IT security policies, data protection standards, and regulatory requirements.
  • Implement and maintain firewalls, antivirus systems, and encryption protocols.
• Disaster Recovery and Business Continuity
  • Develop, maintain, and test disaster recovery and business continuity plans.
  • Oversee system backups, data recovery, and conduct disaster recovery drills.
• IT Asset Management
  • Manage the full IT asset lifecycle: procurement, tracking, maintenance, and disposal.
  • Ensure proper licensing, inventory control, and cost optimization.
• Vendor and External Coordination
  • Coordinate with external IT vendors and service providers.
  • Negotiate contracts, manage vendor relationships, and ensure SLA compliance.
• Documentation and Reporting
  • Maintain IT documentation including SOPs, system architecture, configurations, and incident reports.
  • Provide regular reports on system performance, uptime, security, and projects.
• Global User Support and Training
  • Provide user support and training on new technologies and tools.
  • Develop user guides, FAQs, and knowledge‑sharing resources.
•  Continuous Improvement and Technology Strategy
  • Stay updated on emerging technologies and global IT trends.
  • Drive automation, cloud adoption, and digital transformation initiatives.

• Bachelor’s degree in Information Technology, Computer Science, or related fieldIT certifications such as CompTIA Network+, Microsoft, Cisco, ITIL (preferred)5–7 years of experience in IT support, systems administration, or IT operationsAt least 2 years in a senior or supervisory roleStrong hands‑on experience with Windows OS, Microsoft 365, networking, ERP systemsExperience with helpdesk systems, IT asset management, and vendor coordination