Sales & Operations Executive

Since 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty.
Azzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80’s with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women.

Retail Operations :

• Monitor locally the data cleansing / preparation related to any Gemini updates, new systems or Looker improvements etc.

  
  
  

• Be on top of the planned activities to ensure a smooth Kick-Off like cycle counts, stock labelling, inventories accuracy, Training of the stores team etc.

  
  
  

• Development of Process flow and writing of training materials for new joiners (wholesale & retail). Actively giving feedback with concerned functions during all phases of the project.

  
  
  

• Actively participating in the testing sessions & ensure proper knowledge on the processes and the tools to train the end users.

  
  
  

• Support retail teams with operations tasks like procurement, vendor creation, extension and PR, PO requests to ensure smooth processes.

  
  
  

• Support new locations openings with topics related to Operations, Payments, POS trainings, shipments, transfers, procurement etc.

  
  
  

• Arrange regular trainings to refresh the team's knowledge on POS, BOH systems and be available if any support is needed from retail teams.

  
  
  

• Support with any stock issues, cycle counts or inventories investigations.

  
  
  

Sales & Wholesale Admin:

• Creating, Invoicing and Placing Wholesale Orders & Re-orders.

  
  
  

• Creating new partners / accounts on SAP with accurate information.

  
  
  

• Collecting Product Master data info each season to be Compliant with local regulation in ME.

  
  
  

• Updating the Customer Master data into SAP.

  
  
  

• Ensuring product allocations and tracking of deliveries, follow-ups and resolution of any claims linked to order or delivery

  
  
  

• Managing return to vendor processes.

  
  
  

• Following any payment issue with Accounting team and editing Credit/ Debit memos

  
  
  

• Sharing weekly reports with commercial teams and deliveries updates with partner’s supply chain teams.

  
  
  

• Formalizing and updating business procedures.

  
  
  

• Participating into continuous improvement projects (SAP, RPA, etc…)

  
  
  

• Working closely with all internal and external customers so as to deliver the best-in class customer service.

  
  
  

QUALIFICATIONS:

• Strong experience in sales administration, ideally in the luxury fashion environment.

  
  
  

• Great sense of initiative, interpersonal and organizational skills.

  
  
  

• Experience in Supply Chain is mandatory.

  
  
  

• Fluent English is required, Arabic speakers are preferred due to the requirements of the role.

  
  
  

• SAP (SD) and Microsoft Office knowledge.

  
  
  

• Structured, autonomous, hands-on and able to manage priorities.