To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant Operations Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.

• Responsible for Assistant Restaurant / Outlet Manager, Restaurant Supervisor, Restaurant Head Waiter / Waitress, Waiter / Waitress, Host / Hostess, Outlet Cashier.
• Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
• Ensure that the place of work and surrounding area is kept clean and organised at all times.
• A High quality of product and service is maintained in the outlet.
• Execute and support the team to execute the highest level of service and set-up standards at all times.
• Be knowledgeable of all services and products offered by the hotel.
• Understand thoroughly the concept of the outlet and train all employees of the outlet in regards to the concept.
• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• Know the restaurant scene and gastronomic character of the destination and be recognized in the market.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Produce reports and analysis of the outlet and present report in the monthly performance meeting.
• Innovation and new ideas are fostered, collected and communicated to the Head of Department.
• Lead the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Assist in preparation of the outlet’s budget.
• Support and implement new Talent Development initiatives.
• Support career development by training and assigning multi-tasking.
• Give constant feedback to all employees of the outlet. 
• All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP