Product Support Engineer

Our client, a multinational manufacturing company based in Jebel Ali Dubai is looking for a Product Support Engineer. This position plays a key role in regional customer support and acts as a vital link between customers, distributors, and manufacturing facilities in Europe and Asia. As part of a small and dynamic regional team, you will report directly to the Product Support Supervisor and take ownership of a wide range of technical and customer-focused responsibilities.

• • Provide technical support to customers and distributors across the Middle East and Africa, both remotely and on-site when required.
  • Assess, register, analyse, and resolve warranty claims from the region.
  • Liaise with factories regarding service and warranty matters.
  • Investigate field issues and prepare technical reports with findings and recommendations.
  • Prepare service and repair quotations as required.
  • Coordinate servicing activities with approved service partners.
  • Oversee service and maintenance contracts, ensuring compliance with standards.
  • Develop and maintain service and warranty policies and documentation.
  • Coordinate and manage field rework campaigns effectively.
  • Provide parts-related technical support to Parts Coordinators, assisting with identification and issue resolution.
  • Support and facilitate technical training, working with factory training personnel when necessary.
  • Assist with equipment handover and commissioning for new deliveries.
  • Support driver education initiatives.
  • Provide structured product development feedback to support current and future product improvements.

• • 5–10 years’ experience in the heavy equipment, industrial equipment, or truck industry.
  • Strong technical knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
  • Higher education qualification, preferably in Mechanical Engineering or a related field.
  • Excellent spoken and written English communication skills.
  • Ability to communicate both written and verbally in French is a significant advantage.
  • Willingness and ability to travel regularly within the region and internationally.
  • Passport allowing visa-free or visa-on-arrival access to most MEA countries and Europe.
  • Strong organisational skills with the ability to prioritise and manage multiple tasks.
  • Commercially aware with a customer-focused mindset.
  • Proven ability to build and maintain strong relationships with colleagues, partners, and customers
  • Comfortable performing hands-on technical work when required.
  • Proficient in Microsoft Office applications.
  • Experience with CRM systems is an advantage.
  • UAE Driving licence.