Join Our Team at Eaton: Empowering Tomorrow, Today!
Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.
About Us:
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Within this segment, Eaton has an opening for Product Engineer Commissioning & Software – Global Data Center Segment. This position is a globally scoped, senior level individual contributor in the Post Order Center of Excellence (CoE). This role partners closely with the Offer Manager – Services to translate global services offer strategy into Pré tested and Modular Solutions Comissiong & Service Software ready, improving FPY (first pass yield), decreasing overall service hours in the site and leveraging customer satisfaction across regions.
The position acts as a key “connective tissue” between Systems, Equipment’s, Modular Solution plants and the field leveraging a digital commissioning and software management supporting global visibility on FPY (first past yield) and providing testing available data for the customer enhancing trust and saving field service time for the customer.
What you will do:
1) Digital Offer Enablement & Governance (Global)
- Support the Offer Manager – Services in maintaining clear, structured offer definitions and the “digital representation” of services offers (scope elements, deliverables, assumptions, handoffs, acceptance criteria) to reduce regional variance.
- Establish and maintain governance routines for offer-data quality (definitions, metadata, and documentation) that support repeatable global execution.
- Coordinate closed-loop feedback (field/program/customer signals) into enhancements to offer content and digital tools enablement.
2) Analytics, Dashboards & Insights (Adoption / Outcomes)
- Build and maintain dashboards/insights to track global offer adoption, usage patterns, and operational signals—turning insights into actions with the Offer Manager and cross-functional stakeholders.
- Define and monitor offer-level success measures aligned to global services execution (e.g., adoption indicators, process adherence signals, milestone performance, and other “first time right” quality/consistency indicators as applicable).
- Deliver regular global performance readouts to Post Order CoE stakeholders; highlight blockers, data gaps, and improvement opportunities.
3) Partnering with Salesforce Expert & Digital Tooling Roadmap
- Partner closely with the Salesforce Expert role to ensure offer-related data and processes are usable, scalable, and aligned with standards—supporting quoting/selling and post-order handoffs.
- Contribute to the services digital tools roadmap in partnership with global stakeholders (e.g., enablement content, internal VOC signals, standard work, training support), ensuring tools reinforce global consistency.
- Support process documentation and user guidance to increase adoption and reduce friction across regions/time zones.
4) Commercial & Execution Readiness Support (Global Services Offers)
- Support services offer commercialization readiness by improving clarity and accessibility of offer content, documentation, and the data needed for consistent customer-facing execution.
- Coordinate with cross-functional partners (PMO, Quality, regional execution leaders, and others) to improve offer execution drivers and reduce rework driven by unclear/unsupported offer definitions.
5) Cross-Functional & Global Stakeholder Leadership (Matrixed)
- Operate effectively in a global, matrixed environment—driving alignment without direct authority across regions and functions.
- Serve as a connector between global standards and regional realities, ensuring global offers remain usable, measurable, and scalable.
Position Criteria:
- Proven experience defining and managing global service or solution offerings.
- Strong understanding of systems integration, commissioning concepts, and operational service models.
- Proven experience operating at a global or enterprise level, supporting multi‑region delivery models.
- Demonstrated ability to establish governance and drive execution rigor without direct line authority.
- Strong customer‑facing skills with the ability to operate at executive levels.
- Lead clarification and resolution of complex technical, commercial, and execution issues.
- Drive structured problem‑solving and decision‑making across functions.
- High‑impact role influencing how Eaton delivers and scales post‑order services for complex, mission‑critical data center environments.
- Operates with significant autonomy within established strategic direction.
- Balances digital platform evolution with real‑world service execution constraints.
- Escalate effectively when required, ensuring speed, transparency, and leadership alignment.
- Leverage Safety behavior in each interaction and drives field services processes and drives EHS policy compliance
- Ability to travel internationally as required.
Qualifications:
- Bachelor’s degree in engineering, Operations, Business, or a related discipline from an accredited institution.
- Minimum of (10) years of progressive experience product management, service product management, commissioning, operations, or systems delivery within complex industrial, digital, or infrastructure environments.
What we offer you:
- Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
- Work in a company that is commitment to Inclusion & Diversity and Sustainability
- Annual mentoring program, Eaton University, a reward, and recognition system
- Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
- Strong, agile and diverse team locally and globally
- Strong processes and state-of-the-art systems and tools
- Structured employee development processes, open feedback culture with development plans
- Detailed induction support and well-structured onboarding
- Balance your work and life with a hybrid worktime model
Living and Working in Dubai
Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.
Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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