Marketplace Executive

About the company:

Al Boom Marine is a leading UAE-based retail and distribution company specializing in watersports, outdoor, and lifestyle products, representing globally recognized brands while offering high-quality gear and experiences for marine and adventure enthusiasts.

About the position:

Marketplace Executive will be responsible for managing and growing the brand's presence across major online marketplaces (Amazon, Noon, Namshi, Trendyol), handling end-to-end operations including product listings, order fulfilment, inventory coordination, and performance tracking, while driving sales through pricing, promotions, and data-driven insights, ensuring marketplace compliance, and collaborating cross-functionally to deliver a seamless customer and brand experience.

Key Responsibilities:

Marketplace Operations:

• Manage day-to-day operations across marketplaces (e.g., Amazon, Noon, Namshi, Trendyol, etc.).
• Ensure accurate product listings including pricing, descriptions, images, attributes, and categorisation.
• Coordinate with internal teams to ensure timely product launches and updates on marketplaces.
• Monitor marketplace SLAs, compliance requirements, and seller performance metrics.

Order & Fulfilment Management:

• Track daily orders, fulfilment status, cancellations, and returns.
• Coordinate with warehouse, logistics, and store teams to ensure on-time dispatch and delivery.
• Resolve order-related issues, customer complaints, and marketplace escalations.

Sales & Performance Tracking:

• Monitor sales performance, conversion rates, stock availability, and returns by marketplace.
• Prepare regular reports on sales, margins, discounts, and operational KPIs.
• Identify underperforming SKUs and recommend corrective actions.

Pricing, Promotions & Campaigns:

• Support execution of marketplace promotions, deals, and campaigns in coordination with Buying, Planning, and Marketing teams.
• Ensure correct pricing, discounts, and offers are live as per approved plans.
• Monitor competitor pricing and marketplace trends.

Inventory Coordination:

• Work closely with Planning and Supply Chain teams to ensure optimal stock availability.
• Track inventory ageing and slow-moving products on marketplaces.
• Support stock allocation and replenishment decisions for marketplace channels.

Cross-Functional Collaboration:

• Coordinate with Merchandising, Buying, Finance, Customer Service, and Marketing teams to ensure smooth marketplace operations.
• Act as the point of contact for marketplace partners on operational matters.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, E-commerce, Retail Management, or a related field.
• Postgraduate qualification is an advantage but not mandatory.

Experience:

• 2-4 years of experience in e-commerce or marketplace operations within a retail environment.
• Advanced Excel skills and understanding of data analysis tools are advantageous.
• Strong understanding of online marketplace operations and metrics.
• High attention to detail with the ability to manage multiple SKUs and tasks.
• Data-driven mindset with good analytical and reporting skills.
• Strong coordination and follow-up skills across teams.
• Proficiency in MS Excel, familiarity with BI tools is a plus.
• Ability to work in a fast-paced retail environment with tight timelines.
• Commercial awareness and understanding of pricing and margins.
• Clear communication and problem-solving skills.