IT Support Engineer

About ZEMS IT:

ZEMS IT is a premier electronics and IT solutions provider in the UAE. We specialize in delivering high-performance computers, accessories, networking, and IT infrastructure support to both retail and corporate clients. Join a growing team that values innovation, customer satisfaction, and technical excellence.

Role: IT Support Specialist

Key Responsibilities:

• Provide technical support to internal teams and customers via phone, email, or on-site.
• Troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain desktop and laptop systems.
• Maintain inventory and documentation of IT assets.
• Assist in maintaining company networks, servers, and security protocols.
• Support e-commerce systems and ensure smooth operation of online sales platforms.
• Collaborate with other departments to implement new systems and updates.

Requirements:

• Proven experience in IT support or related role (minimum 3-5 years preferred).
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
• Familiar with printers, scanners, routers, and other peripherals.
• Ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills.
• Diploma or Bachelor’s in IT, Computer Science, or related field.

Preferred Skills:

• Experience with online retail platforms and ERP systems.
• Knowledge of cybersecurity practices.
• Certifications like CompTIA A+, Network+, or Microsoft Certified are a plus.

Why Join ZEMS IT?

• Competitive salary and performance incentives

📧 More information about ZEMS IT visit ZEMS IT Webite