Guest Services Associate (Children or Educational background)

Description

woo-hoo! Children’s Museum is a state-of-the-art edutainment centre that offers children and their families the opportunity to learn through play. All galleries, and programs are designed specifically for children to explore their innate curiosities in a non-judgmental environment.

Join an amazing group of people at woo-hoo! and help their mission to deliver exciting, joyful, unique, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

The Curiosity Crew is responsible for fulfilling woo-hoo!’s vision of creating awesome experiences and memories for children. Working within exhibit zones, they act as woo-hoo! brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.

Responsibilities

Guest Experience and Service

• Be an ambassador for woo-hoo!; ensure that every guest’s experience meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach. 
• Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs.
• Provide excellent guest service, and facilitate guests’ experience and journey through a proactive and thoughtful interaction.
• Contribute to a positive, team-based, and “guest-first” culture.
• Manage groups of children from schools, birthday parties, workshops and camp activities. 
• Be able to assist guests during large community events.
• Attend to guest queries/complaints. Amicably resolve matters with dissatisfied guests.
• Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.
• Comfortably facilitate and manage exhibit spaces and components.
• Be able to cater to guests in the cafe and heat and serve food items
• Be able to use cash registers at reception and in the cafe.
• Collect and communicate guests’ feedback and suggestions.
• Assist with tidying up or cleaning an area if and when needed.
• Follow and perform the daily opening/closing protocols and procedures including (but not limited to) routine cleaning, restocking, and preparation of program materials.

Exhibits area / Education

• Have an honest and comprehensive understanding of woo-hoo! philosophy and developmental, pedagogical, and other learning objectives.
• Develop a deep understanding of the learning opportunities for each exhibit/gallery.
• Understand and stay current with the exhibit and program initiatives.
• Be able to apply the knowledge learnt during trainings and induction.
• Participate in training programs designed to enhance interaction with guests in the ‘woo-hoo!’ manner.
• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc).
• Manage the use, quality, and organisation of consumables.

Safety / Security

• Provide a safe environment for all guests, specifically for the children.
• Communicate any safety/performance issues regarding exhibits components.
• Adhere to all policies and procedures of woo-hoo!
• Make sure guests are following or abiding by the rules in each gallery, but in a calm and polite way.
• Assist guests in case of an incident or an emergency situation.
• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed.
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc).

Other Responsibilities

• Working with other colleagues, proactively contribute to the success of any special events and programs. 
• Perform other duties and be involved in projects and activities that contribute to the achievement of woo-hoo! objectives.

Qualifications

• 1- 2 years of experience working with young children (ages 0-12) and their families in recreational settings, afterschool programs or classrooms.
• Excellent communication skills and ability to interact positively with children, adults, and large groups.
• Experience working in a fast-paced, high-volume environment.
• Ability to work with diverse staff and guests.
• Excellent grasp of the English language. Bilingual is a plus.

Traits & Characteristics

• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment. 
• Lots of positive energy; respectful of diversity; patient; empathetic; friendly; kind
• Interest and enthusiasm for working with children and families.
• A creative mind.
• Adaptable to perform a variety of duties.
• Physical Demands
• The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the role’s requirements.
• This position requires the ability to do one or more of the following; Stand throughout the day, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights.
• Involves frequent repetitive motion. 
• The noise level in the work environment is highly variable, from quiet to loud.
• The working timings include morning and/or evening shifts. Weekends and holidays work are required.
• Uniform/dress code required.

What we offer

• Excellent working environment.
• Substantial career progression.
• Market competitive salary package based on experience. 
• Standard benefits as per the UAE Labour Law.