Field Business Enabling Lead

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Role Overview

Enable, standardize, and improve field operations across all Middle East countries through processes, digital tools, data, and operational governance. Ensure field teams work efficiently, safely, and consistently under a unified operational model.

Key Responsibilities

• Define and implement standardized processes, KPIs, audits, and governance across ME.
• Harmonize time sheets and activity reporting to ensure comparable measurement across countries.
• Lead annual review of maintenance routes with Country Leaders.

• Develop manuals, SOPs, and best practices.
• Support Supervisors and Country Leaders in adopting new processes and tools.

• Act as business owner for digital tools used in field operations.
• Manage adoption, training, and enhancement roadmap.
• Lead the OA-level deployment and governance of the global route optimization tool.

• Maintain dashboards and operational reports.
• Analyze productivity, quality, safety, and cost metrics.
• Supervisor Incentive Plan
• Support preparation, tracking, and validation of the Supervisor Incentive Plan.
• Ensure aligned criteria and transparency across countries.

• Collaborate with IT, Quality, Safety, Supply Chain, HR, Finance and global teams.
• Support ME leadership and represent the voice of the field.
• Candidate Requirements (Condensed)

Minimum Qualifications

• Minimum 8-10 years of experience in vertical transport industry
• Strong knowledge of field operations (maintenance, installation, quality, safety).
• Experience in operational process improvement and standardization.
• Strong analytical skills (KPIs, dashboards, performance tracking).
• Experience with deployment of digital tools in operations.
• Extensive Field Service experience in branches/areas (Supervisor, Service Manager, etc.).
• Experience managing or evaluating supervisor performance (KPIs, productivity, incentives).
• Experience with route optimization, WFM or mobility tools.
• Experience working in multicultural, multi-country environments.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

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Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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