Customer Service Team Leader - MENA

SUMMARY OF THE ROLE

Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting and following up to achieve development, improvements, and best possible service.

Responsibilities:

• Coordinate and develop assigned area of responsibility and/or guide CSD members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs.

  
  

• Provide supervision and assistance and/or guidance within expertise area to customer service team to attain departmental and organisational goals.

  
  

• Execute and support in order handling, invoice processing and related tasks in cooperation with internal stakeholders as well as suppliers and customers.

  
  

• Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods in order to enhance the delivery performance.

  
  

• Extract and analyse periodical reports for the Manager, Sales department and other stakeholders in order to communicate the expected delivery dates for customers’ orders.

  
  

• Support the teams to deliver the correct assignment of tasks and/or plan the team’s workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations. 

  
  

• Ensure team members' competence is in accordance with the competence matrix and IFS processes putting development plans in place where needed.

  
  

• Supervise accuracy of IFS data processing, ensuring all effort is made to proactively encourage improvements.

  
  

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.
• 3+ years of experience in supply chain \ customer service operations, and knowledge of import-export processes, including customs and regulatory compliance.
• Strong communication and negotiation skills; proficient in English, advanced Excel, and ERP systems.
• Experience or strong interest in data science and analytics,
• Comfortable working cross-functionally

Personal Qualities

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities.
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Take ownership and initiative for assigned tasks, and be comfortable driving work forward with support and guidance when needed
• Work independently on tasks while seeking input and feedback from more experienced colleagues when needed.

What we offer

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Competitive compensation and benefits
• A focus on having fun together through team building and social activities

POSITION INFORMATION

Company:

Jotun MENA L.L.C

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

10.05.2026

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun MENA, established in 2008, is the trading arm for Jotun in the MENA region. With a product range spanning four segments (decorative paints, marine, protective and powder coatings) in countries including Iraq, Jordan, Nigeria, Tanzania, Lebanon, Senegal and Ghana, we have established a leading position in the market over the years. We aim to further strengthen Jotun’s position in the region through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!