Customer Service Specialist

Our client provides innovative biocide and specialty additive solutions that protect, optimize, and enhance industrial products across multiple industries.


Job Description:
 

• Handle Inquiries: Respond to customer questions about products, services, and company policies via phone, email, or chat.
• Problem Solving: Efficiently resolve customer complaints and provide appropriate solutions or alternatives.
• Order Management: Assist customers with placing orders, processing returns, and handling refunds.
• Data Documentation: Maintain accurate records of customer interactions and update profiles in the CRM system.
• Relationship Building: Build sustainable relationships and trust with customers through open and interactive communication.

Job Requirements:

 

• Bachelor's degree in any field (Business Administration, Languages, or Communications are preferred).
• Experience 2 – 4 years.
• Excellent verbal and written communication skills in English.
• Proficiency in MS Office (Word, Excel) and the ability to learn CRM software quickly.
• Ability to multi-task, prioritize, and manage time effectively.