Customer Facing Effectiveness Manager

Job title: Customer Facing Effectiveness Manager - Specialty Care

• Location: Greater Gulf Region, Riyadh, KSA

About the job

As Customer Facing Effectiveness Manager within our Specialty Care team, you'll enhance field team impact and efficiency while translating business strategies into impactful omnichannel customer engagement plans. Ready to get started?

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Drive sales force effectiveness by optimizing resource allocation, sizing structures, and deployment strategies to maximize customer-facing productivity
• Translate business unit strategies into comprehensive omnichannel customer engagement plans that align with organizational vision and objectives
• Lead customer profiling, segmentation, and targeting initiatives to ensure quality alignment with business objectives and customer engagement plans
• Develop and maintain key performance indicators and analytics to track sales force effectiveness for both operational and transformational activities
• Support incentive plan design, management, and analysis to ensure alignment with business strategy and commitment objectives
• Collaborate with cross-functional teams including Digital, Finance, Ethics, and People Business Partners to drive operational excellence
• Identify business opportunities and implement process improvements to enhance operational efficiency across all business units

About you

• Experience: 1-3 years in Sales Force Effectiveness or related commercial operations role
• Industry knowledge: Pharmaceutical industry experience with understanding of commercial operations and customer engagement
• Technical skills: Experience with CRM tool management, sales analytics, and performance tracking systems
• Analytical abilities: Strong capability in data analysis, sizing exercises, and performance correlation analysis
• Collaboration skills: Proven ability to work effectively with cross-functional teams and influence strategic direction
• Communication: Excellent written and verbal communication skills with ability to present insights to senior stakeholders

Why choose us?

• Transform patient care by optimizing how we deliver breakthrough treatments for immune challenges, rare diseases, and neurological conditions
• Drive meaningful impact through data-driven insights that enhance field team effectiveness and customer engagement
• Develop your expertise in sales force effectiveness within a leading biopharma company at the forefront of specialty care innovation
• Collaborate with diverse, global teams while building capabilities that directly support patient access to life-changing treatments
• Grow your career with access to mentoring, cross-functional opportunities, and international mobility programs
• Enjoy comprehensive benefits including flexible working arrangements, top-tier healthcare, and well-being programs designed to help you thrive

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!