Change Agent - RAK (m/f/d)

• Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems within the Healthcare Information System.
• Take action to mitigate incidents quickly. Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents.
• Responsible for end to end documentation of tickets
• Conduct site/ device assessment for additional requirement as required by the client
• Leverages internal/external resources and tools to deliver problem identification and resolution.
• Provide end user training support.
• Support a broad range of devices including Medical Device Interface, Bedside Monitor Device Interface, scanners, printers.

• Certification in ITIL Foundation is a plus
• Bachelor’s Degree in computer science or equivalent experience.
• Minimum 1-2 years’ progressive experience in office support, call center IR phone support experience.
• Minimum two years’ in Operating Systems support, end users device troubleshooting & support

• Hands on experience with Cerner applications a plus (Millennium) • Service oriented, open and good with analytical skills
• Work independently & in collaboration
• Should have good understanding of technology support and practical experience in user support and application management.
• Ability to manage multiple activities and tasks simultaneously.
• Ability to communicate in English; both verbally and in writing
• Excellent customer service skills
• Experience working in health care environment

Halian Group:

With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.