Business Support Officer

Role       : Business Support Officer
Location : Abu Dhabi                          
Role Purpose:
 

• In-charge of the risk and control environment ensuring mitigation of risks associated with business conduct and smooth and effective running of the business activity. 
• Responsible for BORM activities within the Community Banking and support the coverage and service teams in complying with ADIB Internal procedure and policy implementation.  
• In-charge of other support functions such as MIS, SOP reviews, BCP/BIA, User Access Review, Compliance FCRA, consumer protection and other Ad-hoc Tasks.
      

Key Accountabilities of the role      

• Act as the major contact point between Community Banking and RBCU, ORM and Compliance. 
• Ensure implementation of Group ORM policies and procedures with Community Banking. 
• Extend support to the coverage and service teams members in maintaining control over their client transactions. 
• Assist in handling the control testing, RCSA (assessment cycle) and KRI scoring on ORM system (GRC) for Community Banking. 
• Handle complaint management and ensure resolution within agreed timelines. 
• Oversee and communicate the various risk management tools used in ADIB guided by the relevant policies and procedures. 
• Analyse irregular cases to identify potential fraud attempts (Act as anti-fraud officer) 
• Communicate with Ops Risk and other stakeholders on the related business issues and track the metrices, caps, KRI etc… 
• Responsible for reviewing irregular client transactions to raise STR to compliance. 
• Oversee client fund movement (inflows/Outflows) reporting and guide the team in case or irregularities identified in the flows.
• Review user access with ICD and report discrepancies and incorporate changes. 
• Assist in handling the ODD MIS and follow up with coverage and service team for completion. 
• Assist in handling the department MIS of all kinds (i.e. revenue / liability / ODD performance / RMs Performance / Calls reporting activity) 
• Act the primary representative of the department in various audits (CMAT reviews, Internal and External Audits, Sharia Audit, Etc…)
• Assist in SOP reviews & update and creation of new SOPs for newly adopted products/tasks.
• Responsible for business continuity management (i.e. BCM planning, BCM Testing & Call Tree)
• Handle the Financial Crime Risk Assessment (FCRA) IRQ & GCQ annual tasks. 
• Adherence to consumer protection regulations while engaging/dealing with clients. 
• Handle accurately & timely the different Ad-hoc tasks assigned as per business strategy requirements.

Behavioral Competencies: 

• Communication.
• Quality orientation.
• Teamwork.
• Adaptability
• Technical knowledge.
• Problem Solving.
• Decision Making. 
• Initiative & Change. 

Specialist Skills / Technical Knowledge Required for this role:
 

• Bachelor’s degree. 
• Strong understanding of the corporate business needs.
• Business performance with risk & control thinking to protect the business while conducting activity.
• Strong writing skills and ability to draft SOPs and other business documents. 
• Adequate with financial terms, qualitative and quantitative tools related to performance. 
• Able to work Independently, show initiative and take full responsibility for completion of duties.
• Discreet and trustworthy with high degree of integrity & effective communication.
• Customer-centric (Internal / External), delivery, results-oriented. 
• Ability to work in cross functional teams teamwork & adherence to agreed timelines. 
• Strong Microsoft Office Skills.

Required experience: 

• 4-6 years' experience in governance, quality & operational risk control environment. 
• UAE based experience is a must.