Associate, Enablement, Client Management UAE and MENA (UAE National)

Join Standard Chartered as an Associate, Enablement, Client Management UAE and MENA (UAE National) based in Dubai, where your role will be pivotal in championing the consistent and accurate implementation of Department Operating Instructions (DOIs) and standardised procedures across our Client Management teams. In this role, you will play an integral part in fostering a culture of open communication and transparency with auditors, regulators, and internal stakeholders to ensure compliance and operational excellence.

You will be instrumental in enhancing the knowledge base of Client Management personnel by embedding robust risk management practices and governance frameworks. Serving as a trusted subject matter expert, you will actively contribute to a "zero operational loss" and "first time right" culture, driving quality and efficiency in credit documentation, security monitoring, and collateral valuation processes.

Your collaboration will extend beyond the Client Management teams to build and maintain strong relationships with Business Units, Finance, Risk, Technology, and Operations functions, supporting regulatory audits and addressing risk issues with a consultative and risk-based approach. Additionally, you will be required to undertake various ad-hoc duties as delegated by leadership, underscoring your ability to adapt and support evolving business needs.

This position is an excellent opportunity for candidates looking to deepen their expertise within a dynamic and risk-conscious banking environment, offering significant scope for professional growth within a globally recognised financial institution.

Key Responsibilities

• Lead and support the consistent application of departmental standards and operational instructions to ensure compliance with regulatory requirements and internal policies.
• Act as a subject matter expert for credit documentation processes, including preparation, review, execution monitoring, and perfection of security documentation to meet deadlines and quality standards.
• Drive enhancements in Client Management processes by embedding best practices in risk management, governance, and reporting to facilitate timely and accurate delivery of client services.
• Proactively engage with auditors and regulators to foster a transparent and collaborative environment, addressing any identified concerns or audit findings promptly and effectively.
• Maintain robust controls through conducting Key Control Self-Assessments (KCSA) and Control Standard Tests (CST), ensuring all are completed per guidelines within designated timelines.
• Build and maintain strong relationships across various business units and support functions, ensuring alignment and support for client management activities and risk mitigation strategies.
• Support the resolution of operational risks by consulting with relevant teams to implement mitigations and enhance operational efficiency.
• Carry out assigned ad-hoc duties and projects as delegated by the Line Manager and Country Head, demonstrating flexibility and initiative.

Process & Operational Excellence

In this role, you will ensure efficient management of credit documentation by performing critical credit fulfilment activities, which include Business Credit Assurance (BCA) reviews, facility and security documentation preparation and verification, and monitoring collateral valuations diligently. Your focus will be on ensuring that all credit-related processes conform to agreed operational standards and are completed accurately and on schedule.

You will oversee the issuance, discharge, and maintenance of security documentation to safeguard the integrity of credit processes and mitigate operational risks. Additionally, you will champion the correct execution and timely completion of Key Control Self-Assessments and Control Standard Tests, thereby reinforcing our commitment to robust internal controls and risk governance.

By closely collaborating with cross-functional teams, you will help streamline processes, identify gaps, and implement improvements that enhance overall operational effectiveness and compliance adherence within the Client Management function.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.