Agents, Front Office 
(20034)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

We are seeking a polished and guest focused Front Office Agent to join the team at One and Only One Zaabeel, where exceptional service and memorable guest experiences are at the heart of what we do at One & Only. This role plays a key part in delivering seamless arrivals and departures while creating personalized moments that reflect warmth, precision, and attention to detail.

As a Front Office Agent, you will welcome guests, manage check ins and check outs, and handle all enquiries with professionalism and care. You will ensure guest preferences are accurately captured and communicated across departments, contributing to a highly personalized stay. A strong focus on service recovery is essential, with the ability to resolve issues efficiently while maintaining a positive guest experience.

You will also be responsible for handling cashiering functions, maintaining accurate records, and ensuring compliance with all financial and operational procedures. Close coordination with housekeeping and other departments is critical to ensure room readiness, accurate billing, and seamless service delivery throughout the guest journey.

Success in this role requires strong communication skills, attention to detail, and the ability to multitask in a fast paced luxury environment while consistently meeting Forbes and LQA standards.

Requirements:
Minimum 1 year experience in a Front Office or guest services role within a luxury hotel
Proficiency in Opera PMS and Microsoft Office
Strong communication and interpersonal skills with fluent English
Excellent organizational and problem solving abilities
Professional presentation and a guest centric mindset
Flexibility to work shifts, weekends, and holidays

This is an opportunity to be part of a world class team delivering exceptional hospitality experiences defined by creativity, care, and excellence.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.