Strategic Planning Professionals

Responsibilities

• Forecasting staffing and scheduling workforce
• Working on headcount planning and making strategic decisions
• Preparing daily, weekly, and monthly reports of the operations of interest and sharing them with relevant individuals
• Engaging in monitoring activities
• Understanding and interpreting workforce management KPI’s
• Analyze and interpret call center metrics

Expected Qualifications

• Minimum 2-5 years of relevant work experience in workforce management and monitoring operations
• Bachelor's degree preferably in related fields 
• Excellent Communication Skills in both Turkish and English 
• Strong analytical skills understanding complex reporting, data transformations from multiple sources and tracking of KPIs
• Having strong communication skills and being a good team player.
• Excellent command of MS Office applications