iyzico - Onboarding Specialist

iyzico

Founded in 2013 with the mission to democratize financial services for merchants engaged in e-commerce and make them accessible for everyone, iyzico is a leading fintech company offering innovative payment and financial solutions to both businesses and consumers. The company aims to simplify payment processes, making life easier for both consumers and merchants.

Providing merchants with an easy-to-use and secure platform that streamlines their payment acceptance processes, iyzico was acquired in 2019 by PayU, a global payment company. Today, iyzico operates within the Prosus Group, one of the world's largest technology investment groups.

In line with its vision to become one of the top five financial institutions in Türkiye, iyzico acquired Paynet in 2025 and continues to serve more than 185.000 merchants.

Responsibilities

• Reviewing individual and corporate merchant applications and related documents
• Checking whether customers comply with the Central Bank, MASAK and iyzico criteria
• Following new merchant procedures from the application phase
• Ensuring the completion of the process of new merchants in accordance with iyzico standards
• Sending business contracts to new merchants
• Finding solutions to new merchants’ questions and problems via phone and e-mail

Qualifications

• Bachelor or associate degree in the related discipline of the economic and administrative sciences or equivalent experience
• Self-motivation and self-responsibility the ability to learn quickly and work independently and in a team, with minimum direction
• Have experience in Onboarding or Customer Relations teams
• Customer-oriented thinking and giving importance to customer satisfaction
• Attention to detail, responsible and able to take initiative
• Can be flexible to work weekends, holidays and/or extended hours as needed
• Experience in e-commerce or the payment industry is a plus

What We Offer

• A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
• Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)
• Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade.
• An iyzicoMate is assigned to help you with anything you may need on your onboarding
• A detailed orientation program designed for you to fully grasp the iyzico culture
• Meal & Internet Allowance
• Transportation Allowance
• A gift voucher to meet tech needs and ergonomic workspace at home
• Macbook (and monitor if needed)
• Employee support program: free psychological counseling, legal advice, financial advice etc.
• Access to a wide network of sports facilities
• Private health insurance
• 1 day birthday leave