Customer Service Representative - TUCA (Fixed-term Contract)

Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

It's more than just oil. It's liquid engineering. Castrol provides all the oils, fluids and lubricants the world needs, for every driver, every rider and every industry.

Castrol is here to serve every driver, every motorcyclist and every industry on earth. We do this through Liquid Engineering. That means crafting high performance oils, lubricants, fluids and greases for every application you can imagine. We also know that you need every part of your world to run efficiently, so we lubricate every part of the car or motorcycle you own, the escalators at your local shopping mall, the elevator at your office, and even the production line that made your refrigerator.

We are here for you in the world's mines and quarries, its cruise ships and airliners, its wind farms and wheat fields. Whatever you need, we help make it happen.

About the role

As a Customer Service Representative - TUCA, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring a positive experience with Castrol Madeni Yağlar Üretim A.Ş. You will handle customer inquiries, resolve issues, and contribute to overall customer satisfaction.

What you will deliver

• Respond promptly and expertly to customer inquiries via various channels (phone, email, chat).
• Proactively identify and address customer needs, providing accurate information and solutions.
• Resolve customer complaints and conflicts effectively and efficiently, advancing sophisticated issues when vital.
• Document customer interactions accurately and maintain comprehensive records.
• Supply to the continuous improvement of customer service processes and practices.
• Collaborate with internal teams to ensure flawless customer experiences.
• Prioritize and lead a diverse workload to meet service level agreements.
• Demonstrate commercial acumen by understanding customer needs in relation to business offerings.
• Apply creativity and innovation to find efficient solutions for customer challenges.
• Maintain an awareness of sustainability principles and their application within customer interactions.

What you will need to be successful

• Proven experience in a customer service role.
• Strong communication skills, both verbal and written.
• Excellent analytical thinking and problem-solving abilities.
• Proven ability in conflict management and resolution.
• High degree of resilience and self-awareness.
• Proficiency in workload prioritization and time management.
• Customer-centric thinking with a passion for delivering exceptional service.
• Familiarity with Agility core practices is a plus.
• Understanding of emotions and the ability to empathize with customers.
• A keen interest in business process improvement.

Why join us?

At Castrol, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.