Customer Service Professional

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role & Responsibilities:

• Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track & trace upon delivery
• Record and update information on customer profiles

Qualifications:

• Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
• Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
• Strong ability to manage multiple tasks and priorities effectively,
• Proactive approach with strong problem-solving and communication skills,
• Fluency in written & verbal English is a must (part of the interview will take place in English),
• Able to work in the office 4 days per week (hybrid) in Istanbul.

What we offer:

• Working in an agile, flexible, digital, and social culture
• Flexible working hours
• Working 40 hours a week
• Hybrid working
• Birthday day off
• Fruit Day: every Wednesday
• Happy hours
• Yearly bonus
• Transportation
• Life insurance
• Meal Allowance (Cash/monthly)
• Employee Assistance Program

During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.

We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all

Come along on CMA CGM’s adventure !