Customer Service Intern

Job DescriptionKraft Heinz Türkiye is looking for an exciting Customer Service Intern to join our Customer Service team. Your role will support end-to-end order management processes through SAP (order creation, updates, tracking). This role offers a great opportunity to gain experience in Customer Service and work closely with diverse teams.

Key Responsibilities

• Support end to end order management processes through SAP (order creation, updates, tracking)
• Monitor stock availability, delivery timelines, and shipment status.
• Preparing daily / monthly reports.
• Communicate with customers and internal stakeholders, ensuring timely and proactive updates
• Collaborate with Sales, Supply Planning, Logistics, and Finance teams
• Track key KPIs (Case Fill Rate , OTIF, etc) and support reporting

Qualifications

• 4th year undergraduate student
• Good level of English
• Based in Istanbul or able to work in our Istanbul office
• Good knowledge of MS Office programs
• Strong communication and teamwork skills
• Willing to learn and open to collaboration ​

About Us
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
No matter the brand, we’re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do join our table and let’s make life delicious!
Our Culture of Ownership, Meritocracy & Collaboration
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

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Location(s)Istanbul Branch

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.