Customer Operations Supervisor

Working at Freudenberg: We will wow your world!

• Support the Customer Service team to ensure high performance and continuous growth.
• Oversee and streamline order processing, complaint resolution, and return handling procedures.
• Monitor level of service and delivery timelines, proactively identifying and implementing improvements to meet company targets.
• Act as a primary point of contact for key clients regarding shipments, receivables, product availability, claims, and product range guidance.
• Coordinate with transport companies and ensure accurate processing of incoming invoices.
• Collaborate with the Sales and Marketing teams on execution of the sales plan,  launch and timing of marketing campaigns, ensuring adherence to agreed conditions, and preparation and distribution of internal and external communications.
• Maintain and update pricing lists and order forms, ensuring timely communication to distributors.
• Foster strong communication and coordination with both internal and external stakeholders, including Sales, Marketing, Warehouse, Controlling, Accounting, International Supply Chain Management, IT teams, logistics partners, customers, and suppliers.

• Bachelor's degree or higher on o related field.
• Minimum 4 years of experience in a similar role.
• Upper-intermediate proficiency in English and native level Turkish.
• Working knowledge of SAP and EDI systems.
• Strong leadership and people management skills with a collaborative mindset.
• Excellent communication and interpersonal skills with a proactive and client-focused approach.
• Analytical thinking and decision-making capabilities.

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.