Customer & Logistics Service Agent

The CompanyImerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.4 billion in revenue and 12,300 employees in 40 countries in 2025. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.The PositionCustomer & Logistics Service AgentJob Summary

JOB SUMMARY/PURPOSE

• Optimise the delivery lead-time, transport costs and the Quality service focusing on customer satisfaction.

  
  

• Confirm availability of goods to the customers, discussing availability and collection data with the Production plant responsible.

  
  

• Manage relationships with carriers and forwarders, confirming dates, checking invoices, claims and export documents.

  
  

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JOB SCOPE/DIMENSIONS

• Contribute to the On Time Delivery (OTD) and customer satisfaction indicators

  
  

• Contribute to the claims KPIs

  
  

• Responsible for maintaining a safe personal environment and acting safely at all times.

  
  

• Fully supports the location health, safety and environmental (EHS) programs by participating in their implementation, maintenance, enforcement and compliance with the company's programs.

  
  

• To support all STEP initiatives (Saving Together through Excellence in Purchasing) and participate actively in all requested projects.

  
  

• Customer service activities linked to support Sales as Sales reports or price checking.

  
  

​ KEY TASKS AND RESPONSIBILITIES

• Confirm sales orders to customers after planning discussion.

  
  

• Assure suppliers booking transport through TMS (Transwide) when ready, issue Delivery Notes and all related documents.

  
  

• Manage the customers urgent deliveries.

  
  

• Manage customer complaints in case root cause analysis impacts Supply Chain. 

  
  

• Keep a closer relation with Customer Service to permit customers to receive all information related to the goods status.

  
  

• Send the purchase orders to suppliers, follow up these orders confirmations and also ETAs requested vs ETAs confirmed. 

  
  

• Control suppliers deliveries conformity, costs generated by non-conformities (quality, delay) and that these costs are re-invoiced.

  
  

• Anticipate the delivery delay from suppliers and manage emergencies

  
  

• Forward all necessary documents to the logistics service providers

  
  

• Send input documents to the accounting department for invoices reconciliation

  
  

• Manage supplier complaints

  
  

• Ensure delivery and stock data reliability in software.

  
  

• Provide loaders short term and midterm information of daily collections.

  
  

• Follow up and monitor Supply Chain KPIs related to the function.

  
  

JOB SPECIFICATIONS

• Minimum 5 years of experience in a similar function

  
  

• SAP user, preferably Hana version is a plus. Logos ERP user is an added value.

  
  

• Bachelor or Master in international Business & Logistics and Supply Chain Management is a plus

  
  

Knowledge, skills, Imerys Leadership Behaviors 

• Strong background in all kinds of transport and export documents. Background as a customs agency or forwarder officer is an added value. 

  
  

• Strong interpersonal skills to collaborate with several stakeholders, Sales, Customer services, Plant staff, Finance staff and forwarders / carriers representatives.

  
  

• Leadership. Able to coordinate small projects.

  
  

• Ability to work with ERP to execute administrative tasks. Logos / SAP

  
  

• Speak English and Turkish.

  
  

Position TypeFull time

and

Fixed Term (Fixed Term)

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.