Marketing Supervisor (Day Shift)

Overview of Role:

At Pens.com, we are looking for a motivated, enthusiastic, and Marketing-oriented Supervisor. We are passionate about people and performance excellence, placing our marketing strategies at the center of everything we do.

The Marketing Supervisor will lead a team responsible for supporting all marketing operation teams throughout the entire Mailing lifecycle. The supervisor will coordinate and optimize marketing efforts by improving their efficiency, effectiveness and scalability.

Primary responsibilities

• Monitor, motivate, coach and train Marketing operation teams to achieve and maintain KPI targets and behaviours through continuous monitoring, assessment and feedback
• Supervise and coordinate activities with the Marketing team to ensure Mail Campaigns are processed in a timely manner while ensuring high levels of accuracy and quality are maintained. 
• Keep the Marketing Ops Manager informed and aware of any escalating problems regarding products, system obstacles, employee issues, departmental issues and any other matters involving or effecting the Department.
• Supervise and manage the performance of each direct report within the Marketing team daily through our metrics and KPI’s.  This includes productivity, accuracy, Mail campaign quality and attendance.
• Compile data and trends to aid in creating & maintaining complete documentation of performance improvement conversations and actions
• Effectively create, issue and manage employee Performance Reviews and Performance Improvement Plans, where necessary, to ensure that individuals meet objectives
• Setting/clarifying requirements and expectations for your team. 
• Communicating and maintaining Pens.com vision, direction and culture to the team. 
• Supporting and assisting with hiring, training and maximizing staff productivity and impact
• Able to coordinate the work of small teams and maintain effective cooperation with other related departments. 

Requirements & Qualifications

• Bachelor’s degree or 2-year experience in a similar position.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Strategic and analytical thinker with excellent process management and digital workflow skills.
• Solid understanding of technology and how systems interact.
• Demonstrated excellent interpersonal and strong verbal/written communication skills.
• Excellent presentation, organizational, and time management skills.
• Accountable and able to manage projects individually and work will as part of a team.
• Team player, comfortable building effective relationships with business partners.
• Goal orientated; ability to stay focused on delivering results.
• Self-starter with proven experience in delivering results to an organization.
• Ability to work with all levels of the organization.
• Must be able to work unsupervised and thrive in a stressful environment.
• Knowledge and understanding of promotional products marketing, data, etc.
• Flexibility to work in a fast paced, quickly changing environment with multiple priorities.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems and deal with a variety of variables in situations.
• Must have excellent time management skills and be organised to deal with multiple tasks & projects at the same time with the ability to demonstrate prioritisation skills.
• Must have no PIP’s, HR/Ops warnings on file

Our values
 

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First: 

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement: 

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented: 

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity: 

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric: 

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

About Pens.com
Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.
To learn more,visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

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