Courier Experience & Growth Specialist

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

Glovo is looking for a talented and experienced GX Experience & Growth Specialist within the Supply Operations team, based in Tunis. Alongside with the operations team, the GX and Growth Specialist will be responsible for developing and improving couriers (Glovers) end-to-end lifecycle across the country. 

THE JOURNEY

• Be responsible for the whole lifecycle of a courier : acquisition of new couriers, their onboarding workflow, retention and loyalty program 
• Provide couriers acquisition needs based on the trend and seasonality (e.g. major events, eids etc.) 
• Generate market insights from focus groups, surveys, and others.
• Optimize acquisition strategy, budget and channels based on performance and priority
• Ensure couriers materials are not running out of stock to cover for new onboardings or replacements 
• Responsible for implementation of loyalty programs for couriers (benefits and rewards, timeline) and negotiating local benefits and perks for the Glovers.
• Responsible for CRM and always-on communications with couriers and developing specific communications for Glovers.
• Coordinate with brokers for insurance cases progress
• Provide - along with Regions owners - compliance and fleet operational settings 
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• Professional English, French and Arabic - you will be the owner of all communications sent to couriers !
• Data-driven approach - You will be challenged… but data and metrics are your best back up! You love them and leverage them! 
• Communication skills - You will be interacting with many stakeholders and managing relations with couriers (CRM) - adapting the tone and the wordings is a must to bring impact
• Critical thinking - You have a business sense, you understand the metrics and can seize the impact on business
• Strong team spirit and collaboration - sync with different regions / city owners 
• Problem solving and pragmatic - at Glovo, we are evolving in a fast paced environment especially when it comes to Operations, you are excited about new challenges and you know how to quickly adapt and driven by problem solving mindset
• Mastering Excel Basics - you will be handling some quick analysis and you know how to handle Excel / Google Sheets basic formulas

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!