Hospitality Services Supervisor

Job Summary

The Hospitality Services Supervisor oversees front‑line hospitality staff and service execution within airport terminals. The role ensures service activities comply with standards, procedures, and safety requirements while delivering a positive passenger experience.

Job Responsibilities 1
Front‑Line Service Supervision

Supervise hospitality staff delivering passenger assistance, lounge services, and customer support.

Service Quality Enforcement

Ensure staff interactions meet service quality and professionalism expectations.

Operational Compliance Control

Enforce adherence to airport operational rules, safety procedures, and access requirements.

Shift & Resource Coordination

Allocate staff and manage daily coverage to meet operational needs.

Issue Identification & Service Recovery

Address service issues promptly and escalate operational risks when required.

Staff Coaching & Discipline

Guide staff performance, reinforce standards, and support corrective actions.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Hospitality Frontline Operations
Understanding of customer‑facing service execution.

Service Standards Application
Ability to enforce service consistency.

Airport Operational Awareness
Knowledge of terminal operations and safety considerations.

Team Supervision
Frontend leadership in fast‑paced environments.

Problem Resolution
Ability to resolve service issues under pressure.

Job Experience
7–10 years in hospitality or customer service roles.Supervisory experience in service environments.Exposure to airport or transport facilities is beneficial.


Competencies
Agility
AI Fluency
Leadership
Quality
Resilience
Port / Cargo / Guest Interface L3
Hospitality Operations L3
Passenger Check-in and Boarding Operations L3
Passenger Flow Management L3
Hospitality Risk & Compliance Oversight L3


Education
Bachelor's Degree in Hospitality or any related field