IT Support Technician CH

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT VEVEY, SWITZERLAND!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

·Client in 190+ countries

·6000+ Engineers

·200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
Start your journey with Excis and grow with us!

What You’ll Do:

·Independently resolve on-site incidents and service requests

·Provide VIP user support with professionalism and urgency

·Deliver end-to-end Walk-in centre support, including quick-fix and device swaps

·Support Concept Retail Store IT environments and applications

·Hands-on support for POS systems, barcode scanners and payment peripherals

·Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)

·Act as hands-and-eyes support for server / network teams

·Manage printer and MFP support, including remote support team and vendor coordination

·Support PC refresh activities:

oDevice stagging, testing and replacement

oPlanning and end user communication

oData migration support (where applicable)

oDecommissioning and return of old devices

·Ensure accurate CMDB and asset updates during moves, changes and refresh

·Educate users on self-help options and remote support tools.

·Highlight automation opportunities to achieve optimization and efficiency goals.

·Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.

·Record tickets for every activity performed during routine on-site support operations.

·Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.

·Promote remote resolution to reduce unnecessary dispatch visits

·Support local IT project activities and initiatives

·Handle escalations

·Local stock management

·End user trainings and new user induction trainings

What You Need:

·Strong troubleshooting and client-side incident resolution skills

· 2-5 Experience in Desktop Support and VIP support experience preferred