Reservations Consultant

Reservations Consultant – Durbanville, Cape Town

Our client is looking for an experienced and enthusiastic Reservations Consultant to join their dynamic team in Durbanville. If you love hospitality, thrive in a fast-paced environment, and get real satisfaction from turning enquiries into confirmed bookings, this could be the perfect role for you.

This is a fantastic opportunity to be part of a high-performing, collaborative team where a proactive mindset, attention to detail, and exceptional guest service truly matter.

If you're organised, solutions-driven, and enjoy building great guest experiences from the very first enquiry — wed love to hear from you.

As part of the reservations team, you'll play a key role in managing the booking journey from enquiry to confirmation while ensuring every guest receives outstanding service.

Your responsibilities will include:

Reservations & Guest Service

• Managing reservation enquiries via email and phone with professional, friendly communication

  
  

• Responding to enquiries within a 2-hour response window

  
  

• Converting enquiries into confirmed bookings

  
  

• Accurately loading reservations into the PMS system

  
  

• Preparing quotes, confirmations and managing booking details

  
  

• Ensuring all reservations are checked and verified before arrival (60, 40, 30 and 14 days where applicable)

  
  

• Managing guest profiles and ensuring all information is captured correctly

  
  

• Coordinating special requests, VIP guests and special occasions

  
  

• Booking additional services such as transfers, tours and charter flights

  
  

• Maintaining organised and accessible reservation records

  
  

You'll also support the team in maximising revenue and occupancy through effective reservations management.

This includes:

• Upselling guests to higher room categories

  
  

• Ensuring deposits and payments are collected in line with booking terms

  
  

• Managing cancellations and no-shows according to company policy

  
  

• Using effective follow-up systems to convert tentative bookings

  
  

• Monitoring competitor pricing and industry developments

  
  

• Ensuring all bookings are accurately tracked for reporting and source analysis

  
  

• Maintaining strong knowledge of all property rates, offers and packages

  
  

• Ensuring rates are correctly loaded and applied in the PMS

  
  

• Allocating correct STO rates to agents

  
  

• Working closely with the Sales team to distribute agent rates

  
  

• Maintaining accurate reservation data and reporting

  
  

• Working in a multi-property reservations environment

  
  

• Maintaining organised client folders and reservation documentation

  
  

• Keeping client work boards updated on Monday.com

  
  

• Building relationships with key booking partners such as:

  
  

  • Booking platforms

    
    

  • Online travel agents

    
    

  • Industry suppliers

    
    

• Identifying potential opportunities that could develop into future business

  
  

• Supporting the team in maintaining industry-leading reservation standards

  
  

The ideal candidate will bring:

• Experience working in hotel or hospitality reservations

  
  

• Experience in a multi-property environment (advantageous)

  
  

• Strong administration and organisational skills

  
  

• Excellent attention to detail

  
  

• Good numerical ability for rate calculations and discounts

  
  

• Experience with NightsBridge and ResRequest (advantageous)

  
  

• A proactive, solutions-focused attitude

  
  

• Strong communication and guest service skills

  
  

• Must have the legal right to work in South Africa

  
  

• Must live within 20km of the Durbanville office

  
  

• Own reliable transport

  
  

• Valid passport and willingness to travel when required